What are the responsibilities and job description for the Customer Account Rep position at Five Star Inc?
As a Customer Account Representative in a retail setting, you will be responsible for overseeing customer accounts, conducting sales, and providing exceptional customer service. Your role is crucial in maintaining strong relationships with customers and driving sales revenue. Here are the key responsibilities for this position:
Customer Account Management: Manage a portfolio of customer accounts, proactively engaging with clients to understand their needs, preferences, and purchasing patterns.
Sales and Upselling: Demonstrate product knowledge and engage customers in sales conversations, utilizing persuasive selling techniques to increase sales and upsell additional products or services.
Order Processing: Efficiently process customer orders, ensuring accuracy and timely delivery to enhance customer satisfaction and maintain a smooth sales operation.
Resolving Customer Inquiries: Address customer inquiries, concerns, and complaints in a professional and timely manner, striving to achieve satisfactory resolutions and fostering customer loyalty.
Relationship Building: Build and maintain strong relationships with existing and potential customers, nurturing long-term partnerships to drive repeat business and expand the customer base.
Product Knowledge: Stay updated on the latest product features, specifications, and promotions to provide customers with accurate information, helping them make informed purchase decisions.
Sales Performance Reporting: Track and analyze sales performance, compiling reports on individual and team achievements, contributing to sales strategy discussions and identifying areas for improvement.
Base compensation is broken down into an hourly pay, paid weekly, with opportunities for additional bonuses and commissions. The range listed ($650-850 ), is based on average performance and earnings.
Our company is committed to promoting equal opportunities and a diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, or any other protected status. All employees are treated fairly and with respect, fostering a culture of inclusivity and equal employment opportunities for everyone.
Job Type: Full-time
Pay: $650.00 - $850.00 per week
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Henrietta, TX: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $650 - $850
