What are the responsibilities and job description for the Program Manager (GTM) position at Five9?
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
We are actively looking for a talented and experienced Program Manager. In this role, you will play a critical role in driving key go-to-market (GTM) initiatives such international expansion, M&A integration, and new product launches. The role is highly cross-functional working closely with Product Management, Sales, Sales Ops, Marketing, IT, Professional Services, Support, Legal, and Finance for development and implementation. This position also manages budget, cost, time, quality, risks, and project constraints.
Location: San Ramon, CA or San Francisco, CA
Responsibilities:
- Partner with cross-functional stakeholders to understand tasks and deliverables that are essential for success and drive delivery of those tasks and deliverables
- Monitor the project from initiation through delivery including planning and directing schedules and monitoring budget/spending.
- Facilitate conversations, organize cross functional activities, and drive consensus for complex, ambiguous problems with diverse, sometimes conflicting viewpoints
- Mitigate project risk by proactively recognizing and communicating challenges, managing changes, and providing contingency plans that enable projects' success
- Document status reports including project progress, key milestones, tasks, accomplished, etc.
- Communicate plans, progress, and updates to key stakeholders and leadership
- Lead recurring status calls with the core project team
- Create and improve current GTM processes as needed
Requirements:
- Must possess a strong combination of project management and communication skills
- Must be a self-starter possessing excellent time management skills and be able manage multiple initiatives simultaneously while requiring little or no oversight and/or direction
- Must be strategic thinker; Able to understand the 'Big-Picture"; Able to think quickly and adeptly when solving complex problems
- Advanced experience with project management tools like Microsoft Project, SmartSheets, etc.
- 5 years of experience in a Project or Program Management role in a technical field and/or software development
- Excellent written and verbal skills
- BA/BS or equivalent experience
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.