Account Representative

Fenix Outdoor, the parent company of beloved outdoor brands like Fjällräven, Hanwag, and Royal Robbins, is looking for an experienced Account Services professional to join our team in Aurora, Colorado, near Denver. As part of our team, you’ll be connecting with retailers, distributors, and other partners who help inspire more people to explore nature.

This position is with Fenix Outdoor, the parent company of our iconic Fjällräven brand.

About Us

At Fenix, we’re more than just a company – we’re a community of people who believe in the power of nature to transform lives. We aim to make the outdoors accessible and meaningful, creating life-changing experiences for adventurers everywhere. Through our stores and products, we invite people to embrace the outdoors, whether it’s a walk in a local park or a climb to the highest peak. Sustainability is at the heart of what we do because our business is nature.

When you join us, you’ll be part of a team that’s as passionate about the planet as you are. Here’s what you can expect at Fenix:

• A stimulating work environment with passionate, enthusiastic co-workers
• Opportunities for personal and professional growth that will elevate your career
• A company that treasures sustainability and acts to create future stewards of nature
• Medical, Dental, Vision, Critical Illness, Accident
• 401k with generous company match
• Financial wellness program, including access to financial coaching and loans
• Company Paid holidays
• Product discounts on all Fenix Outdoor brands
• Industry discounts and more…
  
  

The wage range for this role is $19.50-$21.50 per hour.

About The Role

We’re looking for an Account Services Representative with a knack for managing details, communicating clearly, and creating excellent experiences for our wholesale partners. You’ll manage the wholesale order book for a group of assigned sales representatives, coordinating closely to ensure all account needs are met.

As part of a high-energy team, you’ll work efficiently and flexibly, embracing opportunities to support teammates and overcome challenges. If you’re tech-savvy and quick to pick up new software, this role could be a great fit. Experience with ERP systems (such as Microsoft AX) or CRM tools like Zendesk is a plus, but a strong willingness to learn is equally valuable.

This position will report to the Manager of Account Services and be in-person in our Aurora office near Denver, Colorado.

What You'll Do

In this role, your key responsibilities will include:

• Providing day-to-day support to assigned sales representatives and accounts
• Meeting pre-booking deadlines and managing all necessary pre-booking activities
• Offering regular updates to sales and accounts on open orders and production status
• Managing open orders to ensure accurate delivery dates and confirmed shipping details, including labeling and commercial document requirements
• Sharing new sales programs, booking opportunities, and product availability with assigned accounts
  
  

Who You Are

Required Skills and Experience:

• 2 years in a customer service role, ideally in dealer services or order management
• Clear, effective communication skills for both written and verbal interactions
• Strong attention to detail, organizational skills, and task prioritization
• Comfort with technology and Microsoft Office (Outlook, Excel, Word)
• Proven ability to work well under pressure and in a fast-paced environment
• Team-oriented, with a natural ability to build trust and achieve goals collaboratively
• A passion for process improvement and a proactive approach to making things better for customers, colleagues, and the company
  
  

Preferred qualifications:

• Bachelor’s Degree or equivalent work experience
• Experience with ERP systems (Microsoft AX) and/or Zendesk
• Data analytics skills
  
  

If this sounds like you, we’d love to learn more! Apply online before November 11 to be considered for this exciting opportunity.

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.