What are the responsibilities and job description for the Order Management Specialist position at Fladger Associates?
Responsibilities:
- Excellent employment opportunity for an Order Management in the Ridgefield, CT area.
- Working independently, manage the receipt, processing, special handling of customer orders as well as new product launches and promotions in an efficient, expeditious and quality-oriented manner.
- Ensuring the correct and timely delivery of product sales and management of customer contacts to resolve issues and provide value added service for both external and internal customers.
- Sales Order and Service Management.
- Ensure proper receipt, validation and entry of customer orders received by EDI, fax, mail or phone.
- Respond to incoming calls, e-mails and other inquiries to work with customers to resolve issues, answer product pricing, shipping questions, backorders, marketing promotions or other order/shipment related issues.
Experience:
- Minimum Degree Required: Associate's Degree (Community College, MBO)
- Bachelor's Degree from an accredited institution preferred.
- Excellent written and verbal communication skills
- Strong interpersonal skills with ability to work in a close team environment.
- Must be able to work within a number of software applications including Microsoft.
- Key dimensions include initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions.
- Pharmaceutical knowledge a plus.
- Required Skills: INCOMING CALLS, PRODUCT PRICING, SALES ORDER, EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS, SHIPPING
- Additional Skills: EDI, MARKETING PROMOTIONS
Job Type: Contract
Salary: $16.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Experience:
- Microsoft Excel: 1 year (Preferred)
Work Location: On the road
Salary : $16 - $21
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