Loss Prevention Specialist

Position Title Loss Prevention Specialist Location Headquarters-Troy, MI Job Summary The Loss Prevention Specialist reviews and analyzes the suite of daily prevention reports to identify and stop fraudulent activity before losses to the Bank occur. The Loss Prevention Specialist is responsible for responding to internal and external customers (branch employees and/or customer inquiries) on potential or confirmed fraud activity. This position is also responsible to secure assets to offset any impending loss situation. The Loss Prevention Specialist is responsible for the monitoring and response of the department email box and phone line. Job Responsibilities: Daily review and analysis of prevention reports (Out of Pattern activity reports, EARNS, Early Warnings, Kiting, Mobile Banking, Online Banking activity review) making decisions for the Bank on whether or not to clear checks written against the held accounts. Additionally, collaborate with Sr. Loss Prevention Specialists when appropriate. Daily decisioning on placement or release of extended holds, account flags and lockouts, restricting ATM card access, and disabling mobile banking based on loss prevention reviews, notifications received from other bank employees, or notification received from external sources. Daily decisioning on inclearing checks written against held accounts. Monitoring and responding to “fraud in progress” and other suspicious calls from branch personnel. Retain authority during afterhours/weekends to determine whether law enforcement intercession is necessary. Advise branch personnel and bank customers when situations arise which have resulted from holds or freezes placed on their accounts due to potential fraud activity. Participate in the on-call weekly rotational schedule which includes afterhours and weekends (Saturdays). Staff member is expected to consistently adhere to regulatory and compliance policies and standards linked to their job as listed. Staff member will not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards. Staff member must ensure compliance with applicable federal, state and local laws and regulations. Staff member must complete all required compliance training on a timely basis. Staff member will maintain knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Staff member must take responsibility to keep up to date with changing regulations and policies. Job Requirements: Bachelor's Degree required. Bachelor's Degree in Business Administration, Criminal Justice, or related field strongly preferred. 2 years of branch banking experience with intimate knowledge of customer transaction processing. 2 years of fraud prevention related experience in a financial institution or other similar industry. General knowledge of banking core systems (DNA), Intracheck, ACM, etc. Understanding of Loss Prevention concepts. Proficient in Microsoft Office. Intermediate technical and computer skills required; ability to navigate quickly within various computer programs. Exceptional analytical and problem solving skills with an ability to think quickly under pressure. Excellent verbal and written communication skills. Ability to look for ways to improve and promote quality. Who We Are New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The Company is headquartered in Hicksville, New York with regional headquarters in Troy, Michigan. Proforma, at September 30, 2022, the Company had $88.4 billion of assets, $66.0 billion of loans, deposits of $58.3 billion, and total stockholders’ equity of $9.3 billion. Flagstar Bank, N.A. operates 395 branches across nine states, including strong footholds in the Northeast and Midwest and exposure to high growth markets in the Southeast and West Coast. Through its Flagstar Mortgage division, the Company operates nationally through 81 retail home lending offices and a wholesale network of approximately 3,000 third-party mortgage originators. Our History New York Community Bancorp, Inc., through its subsidiary bank, Flagstar Bank, N.A., has deep roots in two major markets; the Northeast, specifically, New York City and in Michigan. The Company was founded in 1859 as the Queens County Savings Bank, and was the first savings bank chartered by the state of New York in the New York City Borough of Queens. The Company went public in 1993 and has grown organically and through a series of accretive mergers and acquisitions, culminating in its recent acquisition of Flagstar Bancorp, Inc., which closed on December 1, 2022. Flagstar Bank’s origins date back to 1987 in Bloomfield Hills, Michigan when it was known as First Security Savings Bank. It was chartered as a federal savings bank in 1987 and adopted the Flagstar name in 1996, reflecting a series of acquisitions of its own. Flagstar has a retail presence in four Mid-western states and in California, while its mortgage division conducts business nationally. What We Do New York Community Bancorp, Inc. has market-leading positions in several national businesses, including multi-family lending, mortgage origination and servicing, and warehouse lending. The Company is the second-largest multi-family portfolio lender in the country and the leading multi-family portfolio lender in the New York City market area, where it specializes in rent-regulated, non-luxury apartment buildings. Flagstar Mortgage is the 7th largest bank originator of residential mortgages for the 12-months ending September 30, 2022, while we are the industry’s 5th largest sub-servicer of mortgage loans nationwide, servicing 1.4 million accounts with $360 billion in unpaid principal balances. Additionally, the Company is the 2nd largest mortgage warehouse lender nationally based on total commitments. For more information: flagstar.com/eeoc Member FDIC/Equal Housing Lender

Salary : $88 - $360