911 Dispatcher

PLEASE READ

***APPLICATIONS MUST BE SUBMITTED VIA FLATHEAD COUNTY WEBSITE***

In order to be considered for a position, submit an application here:

https://flathead.mt.gov/department-directory/human-resources/apply

Job description

*Training Wage $23.74, plus frequent increases as you progress through training

*$24.77 after training is completed

*PLUS: Longevity increases, shift differentials, COLA, step increases

*Pay incentives for experienced Public Safety Dispatchers

*SCHEDULE FLEXIBILITY REQUIRED

This position usually qualifies for Public Service Student Loan Forgiveness (PSLF)

***APPLICATIONS MUST BE SUBMITTED VIA FLATHEAD COUNTY WEBSITE***

https://flathead.mt.gov/department-directory/human-resources/apply

Responsibilities:
- Receive and prioritize emergency and non-emergency calls from the public
- Dispatch appropriate personnel and resources to incidents
- Monitor and track the status of units in the field
- Provide accurate and timely information to callers and responders
- Maintain detailed records of all calls, incidents, and actions taken
- Coordinate with other agencies and departments as necessary
- Use computer-aided dispatch (CAD) systems to enter and retrieve information
- Operate radio, telephone, and other communication equipment
- Remain calm and composed in high-stress situations

Experience:
- No experience necessary
- Familiarity with law enforcement or other emergency services procedures is a plus
- Proficiency in using phone systems, including multi-line phones and headsets
- Typing skills with a minimum typing speed of 40 words per minute
- Strong conflict management skills to handle difficult callers or situations
- Ability to perform accurate data entry while maintaining attention to detail
- Excellent verbal and written communication skills to effectively communicate with callers, responders, and other agencies
- Strong analytical skills to quickly assess situations and make informed decisions

This is a challenging yet rewarding position that requires quick thinking, effective communication, and the ability to remain calm under pressure. If you are passionate about helping others and have the necessary skills, we encourage you to apply for this role.

***APPLICATIONS MUST BE SUBMITTED VIA FLATHEAD COUNTY WEBSITE***

https://flathead.mt.gov/department-directory/human-resources/apply

Job Type: Full-time

Pay: From $24.77 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Nights as needed
• Night shift
• Overtime
• Weekends as needed

Application Question(s):

• We are a 24/7/365 emergency services operation, are you prepared to work a schedule that includes days, nights, weekends, and holidays?
• Do you understand that in order to be considered for this position you will also have to submit an application on the Flathead County website (see job description for more info)?

Ability to Commute:

• Kalispell, MT 59901 (Required)

Ability to Relocate:

• Kalispell, MT 59901: Relocate before starting work (Required)

Work Location: In person

Salary : $25