What are the responsibilities and job description for the Auto Service Manager position at Fleet Farm?
If you have a customer first attitude, possess strong leadership skills, and a passion for the automotive service industry, this position is perfect for you!
The Auto Service Manager is responsible for providing superior service to our customers and leading the auto service sales and technician team.
Job duties:
- Teach, train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
- Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with the HR & Training Manager, hire, train, develop, and manage the performance of all Team Members.
- Assist customers with questions and handle customer issues.
- Establish a working knowledge of Fleet Farm’s entire line of tires, parts, and accessories
- Promote and sell automotive products and services that meet customer needs.
- Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
- Perform basic maintenance and tire specialist duties, such as changing oil, checking fluids, installing batteries, mounting and balancing tires, and wheel alignment checks.
- Create employee schedules for auto service sales and technician Team Members.
- Provide store leadership with sales and payroll budget reports.
- Managing auto center profitability by monitoring and controlling payroll and controllable expenses.
- Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Job Requirements and Education:
- Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
- Bachelor’s degree in Automotive, Management, or related field, or relevant experience preferred.
- 3 years of retail / automotive management experience preferred.
- Demonstrated strong interpersonal and leadership skills.
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