ACH Specialist

ACH Specialist What We Need FLEETCOR is currently looking to hire an ACH Specialist within our CORPAY division. This position falls under our Payments line of business and is located in Beaverton, OR. In this role, The ACH Specialist is part of the M-ACH team and is responsible for the accurate and timely resolution of complex, ACH requests from our vendors while maintaining high-security standards and exceptional customer service levels. This position requires a strong understanding of CORPAY’s systems and processes, along with exceptional detail-orientation, organization and communication skills, and a focus on accuracy. The ACH Specialist must be able to interpret requests from numerous teams, customers, and vendors, clearly communicate problem/resolution status to ensure satisfaction, and quickly but accurately complete ACH enrollment and update requests. You will report directly to Myron Hassell. How We Work As an ACH Specialist you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing: Assigned workspace in Beaverton office and a home office set up Company-issued equipment remote access Formal, hands-on training Monthly home internet stipend Role Responsibilities The responsibilities of the role will include: Responsible for accurate and timely ACH enrollment and updates for customers and vendors. Professional and clear communication with customers and vendors throughout the process which includes communication by email and phone calls. Maintain department BI validation goals of less than a 1% error rate. Meticulous attention to detail while working with account numbers. Meets strict adherence to team processes, compliance procedures, and service level objectives. Proactively identify ways to improve systems to further automate processes and reduce resolution time. Perform miscellaneous projects and duties as assigned. Qualifications & Skills Higher education in business, accounting, or equivalent experience is preferred. Minimum of three years of customer support experience (with payments preferred). Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel, and Outlook required. Knowledge of CRM or ticketing software preferred. Data Entry and Verification – Ability to accurately record, verify, audit, and follow up on data within specified time frames. Ability to arrange actions within rules and procedures. All work is done with an extreme focus on detail and is consistently checked thoroughly. Critical Thinking and Persuasion— Using logic and reasoning to recognize details of situations, identify solutions, conclusions, or approaches to problems. Persuading others to change their minds or behavior or to try new approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Active Listening and Speaking— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Verbally communicating with others to convey information and procedures effectively in a concise but detailed format. Administrative — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records in a database, and other office procedures and terminology. Time and Task Management — Managing one's own time and the time of others. Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time. Technology— Knowledge of computer hardware and software, including applications and data-driven tools. Ability to learn Corepay’s systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Understanding written sentences and paragraphs. Ability to speak clearly so others can understand you. Service Orientation and Social Perceptiveness— Actively looking for ways to help people while being aware of others' reactions and understanding why they react as they do. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. People and Inclusion — Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance, and professionalism. Understanding how to give and receive feedback, manage conflict positively and work productively with others to solve problems. Benefits & Perks stAutomatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; Empowering our people to share their experiences and ideas through open forums and individual conversations; and Valuing each person’s unique perspectives and individual contributions. Embracing diversity enables our people to “make the difference” as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.comor following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action EmployerFLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOand Pay Transparency#LI-AG1

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