What are the responsibilities and job description for the AR Collections Specialist position at FLEETCOR?
Summary The AR/Collections Specialist ensures payments are received and posted in a timely manner by engaging in courteous collections communications, efficient discrepancy resolutions, and accurate record keeping. Responsibilities Initiate communication with partners, clients, and customers to request payment Respond to incoming calls and emails in a timely and courteous manner Initiate inquiries and conduct research to resolve invoice discrepancies Escalate collections issues in accordance with company procedures Prepare or modify and send invoices or invoice reminder notices Identify customer payments and accurately record them into the system Maintain databases and spreadsheets, updating information as needed Generate statements and reports detailing accounts receivable status Ask questions and share ideas Other administrative, accounting, or collections-related responsibilities as assigned Experience 1-2 years customer service, administrative, or other related experience Experience with Microsoft Office applications and ability to quickly learn new technology Past collections experience is a plus College coursework related to accounting or finance is a plus Attributes Integrity Excellent verbal and written communication skills required Desire to continually learn and improve performance Collaborative team player who enjoys contributing to the achievement of team goals Superior time management skills #LI-AG1
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