Fraud Analyst Lead

What We Need FLEETCOR is currently looking to hire a Fraud Analyst Lead within our Corpay One line of business. This position can sit anywhere in the United States. In this role, you will perform a variety of duties related to credit and fraud operations in a team environment. You will report directly to the Payment Lead and regularly collaborate with various departments.   The salary range/hourly rate for this position is $90-100k.   How We Work As a Fraud Analyst Lead, you will be expected to work in a virtual environment. FLEETCOR will set you up for success by providing: Assigned workspace in home office set up Company-issued equipment including remote access $125.00 monthly home internet stipend Role Responsibilities The responsibilities of the role will include: Supervising the day-to-day operations of a team of specialized fraud analysts Controlling workflow to assure team and individual goals are met and fraud losses are limited Managing a caseload of real time transactions reviews and disputes, while maintaining departmental production, quality and aging standards Reviewing new signups and identify fraudulent applications Researching background information using LexisNexis reports, Identity report, etc. Contacting customers to verify information submitted on applications Identifying high risk accounts Investigating for check kiting; Large and unusual transactions Identifying unusual transaction patterns on customer accounts with the objective of identifying counterfeit/skimming fraud Making outbound calls to determine validity of transactions and ownership Handle inbound communications from account owners reporting fraudulent transactions Interacting with the customer service department to ensure a smooth customer experience Informing and documenting operations management of fraudulent activity Verifying new accounts based on “know your customer” due diligence and AML compliance Monitoring all chargeback rights available in accordance with banking regulations Monitoring current fraud trends and develop strategies to prevent losses Performing fraud detection and dispute resolution work as needed Performing other duties as required Qualifications & Skills Minimum 2 years’ demonstrated Fraud Lead experience is required 5 years’ experience in a Fraud Analyst role Previous Financial Services experience is a plus Ability to set goals and be a self-starter Ability to take initiative Exceptional performance with customer contact and interaction Distinguished interpersonal, verbal and written communication skills with the ability to maintain control in stressful situations Measurable skills with multiple complex systems including Microsoft Office (Excel, Word, Outlook) and other web-based tools Demonstrated ability to work quickly and accurately with high volume pressures and multiple priorities Success working in a team environment Unquestionable integrity Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes