What are the responsibilities and job description for the Team Lead - SDR position at Fleetcor?
Job Summary:
The Traveler Support Center Lead is responsible for managing all task specific activities within an assigned shift for a team of Traveler Support Center Representatives. Additionally, this includes assignment of appropriate resources to ensure 100% customer satisfaction for each customer served by the Traveler Support Center.
Job Responsibilities:
* Respond to calls from CLC Lodging travelers who are unable to stay in their regular hotel, identify acceptable alternative hotels and reserve rooms. • Assist travelers and hotels when a traveler is having difficulty checking into a hotel. • Assist hotels when a travelers' payment card is declined. • Promote additional CLC services to hotels (Payment services, Electronic Commerce, Rate Loading). • Counsel Traveler Support Center Representatives on immediate concerns that arise during the shift. • Train, motivate, develop and coach a team of Traveler Support Center Representatives. • Provide input on each team member's progress for the purpose of performance evaluations. • Assist with scheduling, allocating work-loads, establishing goals, benchmarks, monitoring progress versus established goals. • Identify concerns and communicate them to the Travel Service Center Manager. • Perform other duties or tasks as assigned by the Travel Support Center Manager and/or Vice President, CLC Shared Services.
Qualifications:
* Superior verbal and written communication skills; excellent interpersonal skills. • A strong background in customer service. • Minimum three years supervisory and/or management experience in a call center or business environment. • Associates degree or equivalent preferred.
About the Company:
FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
* $2.8B Annual Revenue
* 800,000 Directly Served Business Clients
* 9,700 Employees
(as of December 31, 2021)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:
* Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
* Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
* Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
* S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
Our Mission
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
* Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
* Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
* "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
* Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
* Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
* Empowering our people to share their experiences and ideas through open forums and individual conversations; and
* Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" at FLEETCOR.
Our Values
FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
* Innovation: Figure out a better way
* Execution: Get it done quickly
* Integrity: Do the right thing
* People: We make the difference
* Collaboration: Accomplish more together
These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
Other details
* Job Family Managers
* Pay Type Salary
Apply Now
* Peachtree Corners, GA 30092, USA
* Virtual
The Traveler Support Center Lead is responsible for managing all task specific activities within an assigned shift for a team of Traveler Support Center Representatives. Additionally, this includes assignment of appropriate resources to ensure 100% customer satisfaction for each customer served by the Traveler Support Center.
Job Responsibilities:
* Respond to calls from CLC Lodging travelers who are unable to stay in their regular hotel, identify acceptable alternative hotels and reserve rooms. • Assist travelers and hotels when a traveler is having difficulty checking into a hotel. • Assist hotels when a travelers' payment card is declined. • Promote additional CLC services to hotels (Payment services, Electronic Commerce, Rate Loading). • Counsel Traveler Support Center Representatives on immediate concerns that arise during the shift. • Train, motivate, develop and coach a team of Traveler Support Center Representatives. • Provide input on each team member's progress for the purpose of performance evaluations. • Assist with scheduling, allocating work-loads, establishing goals, benchmarks, monitoring progress versus established goals. • Identify concerns and communicate them to the Travel Service Center Manager. • Perform other duties or tasks as assigned by the Travel Support Center Manager and/or Vice President, CLC Shared Services.
Qualifications:
* Superior verbal and written communication skills; excellent interpersonal skills. • A strong background in customer service. • Minimum three years supervisory and/or management experience in a call center or business environment. • Associates degree or equivalent preferred.
About the Company:
FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
* $2.8B Annual Revenue
* 800,000 Directly Served Business Clients
* 9,700 Employees
(as of December 31, 2021)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:
* Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
* Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
* Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
* S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks
Our Mission
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
* Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
* Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
* "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
* Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.
Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
* Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
* Empowering our people to share their experiences and ideas through open forums and individual conversations; and
* Valuing each person's unique perspectives and individual contributions.
Embracing diversity enables our people to "make the difference" at FLEETCOR.
Our Values
FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
* Innovation: Figure out a better way
* Execution: Get it done quickly
* Integrity: Do the right thing
* People: We make the difference
* Collaboration: Accomplish more together
These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.
Other details
* Job Family Managers
* Pay Type Salary
Apply Now
* Peachtree Corners, GA 30092, USA
* Virtual
Recommended Skills
- Benchmarking
- Call Centers
- Coaching And Mentoring
- Communication
- Customer Satisfaction
- Customer Service
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