Senior Renewals Account Manager

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Product

Our market-leading Software Monetization solutions enable rapid adoption of new business models for on-premise, cloud, embedded and mobile applications, streamline quote-to-cash processes, ensure revenue recognition, deliver a positive customer experience and reduce operational costs. In short, our solutions help software companies grow revenues, while reducing cost.

The Role

The Senior Renewal Account Manager is responsible for ensuring maximum financial results for Revenera while strengthening partnerships with existing customers. The ideal candidate will have a proven track record of achieving quota and is responsible for owning and executing a portfolio of higher value (Enterprise or Strategic accounts) renewal contracts.

Responsibilities:

Meet or exceed each quarter's revenue quota:

• Proactively contact all customers with expiring support contracts
• Prepare and send quotations via the CRM system following agreed timescale guidelines
• Follow up with a global customer base by phone and email to ensure timely renewals
• Responsible for normal territory management activities which include: maintaining the common customer database, (CRM) and accurate forecasting.
  
  

Ensure the highest possible renewal rate % and recurring revenue:

• Engaging with and ensuring our indirect channel is focused on and delivering against expected customer renewal rates.
• Handle customer objections successfully
• Negotiate renewals on a quid-pro-quo basis resulting in a positive outcome for Flexera
• Drive long term customer commitments through multi-year deals
  
  

Assist our customers to gain the most value out of their investments with Flexera:

• Maintain a high level of knowledge of product lines
• Identify upsell and cross-sell opportunities
• Act as a key point of contact for customers and be able to respond to common questions
• Work collaboratively with other departments to resolve customer issues
  
  

Required:

• 5 years of experience in selling complex software solutions (ideally into ISV’s or HW Manufacturers)
• Experience utilizing a defined Sales Methodology (re: MEDDPICC, MEDDIC, Challenger, etc.) for business needs/business pain understanding
• Ability to establish and maintain strong, positive internal and external client relationships
• Ability to interact with Technical Buying influencers, during product demonstrations and evaluations
• Strong negotiation skills (practiced through the entire lifecycle of a sales opportunity/customer engagement) 
• Strong customer orientation and dedication
• Superior communication/presentation and interpersonal skills
  
  

Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.