Operations Lead

The opportunity: 

We are currently seeking individuals for a full-time position that involves supporting one of our inaugural fulfillment centers. As a key member of the Flexport team, you will take on the role responsible for leading multiple processes and supporting multiple operational functions. This position offers a unique opportunity to be hands on within the operations while also directly supporting our customers. By utilizing the tools, processes, and operations that drive Flexport's mission to make global trade easy for everyone, you will contribute to shaping the future of logistics. We are looking for high-potential candidates who are eager to take on this challenge and be part of our dynamic and innovative organization. Join us in our mission to revolutionize global trade and make a lasting impact on the industry.

This opportunity is onsite in San Bernardino, California.

You will:

• Be an integral part of our Operations team at one of our largest fulfillment warehouses located across the country.
• Serve as the primary process owner of various operational functions, requiring the ability to operate across multiple warehouse systems and tools. 
• Adhere to strict SLA expectations, including owning the performance trends and reporting for your areas of ownership. 
• Ability to provide clear and concise verbal and written reports of performance and action plans when needed to both internal and external parties. 
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Review defects to identify trends and expose opportunities to improve operations both internally and across the network.
• Serve as an escalation point to mitigate risks and resolve issues.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.
• Assist in managing multiple client/vendor portals and maintain accurate shipping/receiving records

You should have:  

• 2 years of experience managing warehouse processes.
• Must be able to lift up to 49 pounds with or without reasonable accommodation.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10-12 hours.
• Must be able to work in an environment where the noise level varies and can be loud.
• Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
• Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines).
• This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our growth while motivating others to meet challenges in a deadline-driven environment.
• Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
• Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
• Precise communication around external partner decisions, issues, risks, and new processes.
• Keen ability to distinguish internal versus external problems causes to properly focus the correct resources to resolve issues quickly.
• Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
• Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
• Strong presentation and interpersonal skills.
• Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
• Ability to adapt in a rapid growth, startup environment.
• Strong problem-solving skills.
• Great attention to detail appreciation for the complexity associated with the consistent achievement of operational tasks.
• Personable and collaborative; strong affinity for working cross-functionally.
• Strong computer literacy skills, including usage of Google Sheets/Excel.
• Incredibly hardworking and willing to do what it takes for us to reach our goals.
• Experience in warehousing, fulfillment, or transportation/logistics management

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