Senior UX Researcher

Build the products that power global trade

The opportunity

Flexport’s mission is to make global trade easy for everyone. To achieve this goal, the Flexport User Experience (UX) team creates end-to-end experiences for our clients, partners, and operations teams. We are seeking a Senior Researcher to drive product innovation by building a deep understanding of users' problems and turn user research into actionable insights that drive decision making. This individual enjoys solving challenging problems and empowering the team to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems. Senior Researchers are key stakeholders in the product development lifecycle, from collaborating with cross-functional partners and formulating the product vision to ensuring high-quality implementation. To be successful, Senior Researchers must be relentlessly curious, methodical, communicate clearly, and consistently balance user and business needs. Join us as we lay the foundation of our vision for global trade.

As a Senior Researcher on the Customer Platform: TFS team, you will drive the user experience for our platform products in Customs Platform and Gateway. You will inform systems for managing data and machine learning initiatives, developing data-centric products to reach new markets and customers. You will work on products to empower others to build on top of our trade platform and serve users around the world.

The UX team in Amsterdam is relatively small - but growing and this role will play a large part in defining UX practices and culture in the office. There will be times when some meetings have to occur outside of normal business hours to connect with teams in the US/China.

What excites you

• Establish deep domain knowledge and empathy for end users in one or more product areas
• Collaborate with cross-functional team to shape product design vision, identify research opportunities and manage a research roadmap
• Plan and drive the research strategy, using appropriate methodologies to achieve product goals
• Lead and conduct a variety of user research activities, including surveys, competitive/analogous research, field research, co-creation, diary studies, usability testing (remote and in-person), etc.
• Synthesize quantitative data and qualitative research findings into actionable insights
• Articulate research insights in a memorable and compelling narrative
• Keep the team focused on the users throughout the product development lifecycle
• Increase the impact of research through strong advocacy and education
• Start mentoring junior researchers or designers
• Contribute to planning, hiring, and onboarding new researchers

What excites us:

• 5 years of professional user research experience
• End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, storytelling)
• Excellent communication, presentation, social, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Experience applying research insights to creative design solutions
• Experience working in highly collaborative design teams, or other multidisciplinary teams

Bonus excitement for us

• Masters or Ph.D. in Human-Computer Interaction, Statistics, Sociology, Psychology, Anthropology or related field, or equivalent practical experience
• Experience working with SaaS and enterprise products 
• Experience conducting quantitative research or statistical analysis

About Flexport

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?

• Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
• What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
• We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.