Staff Site Reliability Engineer

Build the programs to help Flexport grow.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $2.2B from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, Wells Fargo, & Softbank. 

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members. 

Flexport is looking for Site Reliability Engineers (SREs) to help Flexport establish itself as the most trusted company in the global trade ecosystem. Our SREs are responsible for creating a culture of reliability through the proactive development of services that make our technology teams do their jobs better. We focus on Flexport’s internally developed, user-facing services and other production systems to ensure that they run smoothly and that we can quickly resolve disruptions.

What you’ll do:

• Create sustainable systems and services through automation and uplifts.
• Advise product teams in system design, platform management, and capacity planning.
• Design, implement, and maintain resilient deployment capabilities.
• Improve upon change management processes to limit the impact of bad changes, quickly and accurately detect problems, and ensure safe roll-back and recovery.
• Establish and maintain monitoring capabilities that track service availability, capacity, and performance across our production environments.
• Develop SLOs in partnership with product and engineering teams to influence velocity and service reliability.
• Participate in the incident management program and oncall rotations to continuously assess operational state, identify opportunities for improvements that reduce or eliminate toil.

What you’ll need:

• 10 years of progressive experience in computing, distributed systems, storage, or networking - preferably with a strong software development background.
• Proficiency in languages such as Python, Go, Java, JavaScript, or Ruby with hands-on experience debugging and optimizing code.
• Deep expertise with developer/devops tooling including source code/artifacts management, CI and CD pipelines, and configuration automation with Infrastructure as Code.
• Production-level experience with Kubernetes, and container-based infrastructure.

• Hands-on experience with AWS. Experience with Azure and GCP a plus.
• Excellence in problem-solving, strategic thinking, and collaboration with cross-functional teams.
• Strong interpersonal and communications skills.

About Flexport

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific, as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital, and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Are you worried about not having any freight forwarding experience?

• Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s crucial for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
• What’s freight forwarding, and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another, and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
• We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one-week intensive onboarding program explicitly designed to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated, and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.