Team leader

Tailormade Team Leader

Since 1986, Scott Dunn has worked tirelessly to become the award-winning luxury travel agency that we are today. With our seamless service, insider insight and carefully curated collection, we create bespoke luxury holidays that deliver one-of-a-kind experiences.

Delve deep into destinations on privately guided tours, enjoy exclusive access to the world's most sought-after sites and embark on journeys that are truly out of the ordinary, each one designed uniquely for you.

Using our meticulously vetted selection of accommodation, experiences and guides, we ensure the highest level of luxury travel for our guests.

About The Opportunity

The role of the team leader is to effectively guide, motivate and empower a successful team of Travel Consultants to ensure they continue to place the guest at the heart of everything they do whilst selling our award-winning holidays with accuracy, knowledge and absolute professionalism.

This role will suit a candidate looking to take their first step into management. The team leader will play an active role towards the future success of their team and the success of Scott Dunn in line with our values and business objectives.

Working closely with the Sales and Service Manager, they will play an increasing role in trading decisions and supporting product strategy.

As part of their ongoing development, the team leader will be provided with best practice management and leadership tools and techniques to further develop their management leadership confidence and capability.

Responsibilities

• To develop a high-performance team environment that motivates and empowers
• To develop team spirit, collaboration and common purpose
• To ensure your team have all the information they need from across the business
• To clearly communicate and provide clarity on areas of sales measurement, guest feedback and responsibilities within the team
• To create a climate where your team can express their views honestly and openly
• Too support and coach individuals in regular one-to-ones to ensure everyone's personal effectiveness in the team
• To regularly ask for information, input and suggestions for continual improvement
• To ensure success is delivered by guest satisfaction and sales performance
• To support internal strategies that drive commercial gains i.e. Castles
• To escalate blockers to performance where necessary
• To ensure consistency and adherence to operational processes
• To continue to lead by example through successful selling and following best practice
• Handling out of hours calls for guests in alignment with on-call duties

Requirements

• Experience of selling Tailormade Travel experiences
• Experience selling a specific region as a Destination desirable
• Proven Leadership qualities including training and coaching
• Progressive and dynamic mindset
• Ability to motivate, engage, and inspire
• Able to handle out of hours call in alignment with on-call duties

Values & Behaviors

All employees must promote, understand, and apply Scott Dunn's workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

In the know - Start by listening. We take the time to understand our guests' and colleagues needs. Be Precise. We take pride in getting every detail right.

Own it. We deliver on commitments we make.

In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback.

Work with the best. We attract, retrain and partner with the best.

Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we.

We work together collaboratively and value different viewpoints. Win together. We celebrate each other's successes and have fun.

Work Perks! - What's in it for you :

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset.

It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun : At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts : Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel : We were founded by people who wanted to travel and want others to do the same. That passion is something you can't miss in our people or service.
• Personal connections : We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day : paid leave to observe holiday or cultural celebration of your choice
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA , Accessibility, Environmental Justice)
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job : We offer genuine opportunities for people to grow and evolve
• We back our people all the way : We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back : Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
• Employee giving program
• Office Environmental Program
• Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings
• 1 Volunteer Day per Calendar Year

Benefits Include :

• Paid Time Off *
• Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
• 5 Sick Days accrued per year
• 3 Personal Days
• 1 Diversity Day
• 1 Volunteer Day
• 8 Recognized Holidays
• Travel perks / discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses
• Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

LI-DE1#SD#LI-Hybrid

Location - New York, NY

If this sounds like the opportunity you have been waiting for then APPLY NOW.

This role can be performed onsite or on a hybrid schedule, in compliance with the Company's Remote and Flexible Work Policy.

For this position, we anticipate offering an annual salary of $76,000 plus commission / incentive earnings based on achievable targets.

The salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.

We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

Last updated : 2024-07-16

Salary : $76,000