Conference Coordinator

Job Description

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.
Project Coordinator Responsibilities:
· Deliver a consistent, outstanding customer service experience

· Manage and book reservation requests; maintain room schedules through reservation system

· Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary

· Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk

· Manage and respond to all emails in the location-specific folders in shared Connections mailbox

· Respond in a timely manner when processing customer requests for reservations

· Provide consultative event coordination services to customers, including catering, room set-ups, AV troubleshooting and general event logistics

· Perform set-up and clean-up for beverage service as needed

· Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start

· Knowledgeable in answering site specific questions regarding local amenities

· Responsible for maintaining Connections space, including submitting work orders as needed.

· Perform additional duties as assigned by manager

Minimum Qualifications:

· Outstanding customer service skills

· Superior verbal and written communication skills, especially customer friendly communications

· Must be comfortable speaking in front of an audience

· High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)

· Experience working in technical/audiovisual environment

· Ability to work independently, prioritize effectively and make decisions

· Ability to adapt quickly to change and maintain a flexible approach when providing customer support

· Able to remain mobile for extended periods during work day

· Able to work a flexible schedule to include evening and weekend hours

· Must be able to lift 50 pounds

Preferred Skills

· Work experience with reservation software platforms

· Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams

· Catering or other food service-related experience

· Communications, Event Planning or Hospitality background

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Denver, CO 80203: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location