Pro Specialist

Purpose:

This position reports to the PRO Services Manager with a dotted line to the PRO ADM and supports the execution of Floor and Decor's PRO Priorities. Floor & Decor strives to be the one-stop destination for PROs in the hard surface flooring contractor space.

This position is focused on building relationships with our PRO customers and in turn earning their trust and while helping grow their business the PRO becomes a brand ambassador for Floor and Decor.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements:

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1-3 years in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.
• Must have a valid driver’s license and proof of automobile insurance.
• Must pass pre-employment background check.

Essential Job Functions:

Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers. Must have a passion for relationship building, be a strong communicator and be passionate about building

This person will possess a high level of professionalism, as well as excellent communication and presentation skills.

• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use CARE and the PRO Services Blueprint to expand participation of programs available to PRO customers.
• With CARE: Offer and assist PROs in to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Offer PRO Credit Solutions: Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist any in-store activities with PRO Customers.
• Take an active role in inter and intra departmental collaboration initiatives.
• On occasion, in an effort to develop, travel to customer and PRO job sites to present F&D’s benefits and capabilities.

Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Working Conditions (travel & environment)

This position is hourly, knowing it may include hours which could exceed eight hours in a day.

• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
• Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  
  Note: Floor and Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor and Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
  
  This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours:

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

BENEFITS & REWARDS:

• Bonus opportunities at every level

• Career advancement opportunities

• Relocation opportunities across the country

• 401k with discretionary company match

• Employee Stock Purchase Plan

• Referral Bonus Program

• Corporate Discount Programs

• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity:

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants.  F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.