What are the responsibilities and job description for the Retail Sales & Service Consultant (Port St. Lucie, FL) position at Florida Blue?
Are YOU a friendly and outgoing sales-centered individual that is passionate about helping others achieve their healthcare goals? If so, read on and get ready to Apply!
What We Can Offer YOU!
We offer competitive salaries and benefits, work-life balance, flexible work arrangements, opportunities for growth and development, and a great place to work across our enterprise!
What Will Be Your Purpose:
The purpose of this position is to support a retail store customer experience that is conducive to sales, retention, and customer loyalty. Retail Sales and Service Consultants service our existing members through issue resolution and product consulting as well as in obtaining new and renewal business. This role demonstrates a comfort level with change to meet the dynamic, changing business environment through quickly adapting to and adopting changes in the business model to meet critical and evolving business objectives.
What Will You Be Doing:
- Provide a customer friendly service experience for customers with questions or issues related to healthcare, health insurance or related topics.
- Resolve member issues including all product and billing inquiries
- Educate members on self-service tools
- Guide members to value based providers
- Generate leads for new sales and sales of replacement and add-on products
- Generate referrals from existing client base
- identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs
- Using lead management tools, contact prospects for sales opportunities
- Set appointments for sales visits
- Process retention consultations
- Sell health and ancillary insurance products to Florida individual consumers and small groups
- Analyze prospect needs and match to BCBSF products
- Conduct plan comparison and analysis for existing members seeking new solutions
- Facilitate application process and perform field underwriting; advise customers of eligibility, rates, and riders as appropriate
- Monitor enrollment process in partnership with Direct Sales’ Senior Advisor
- Promote and facilitate APO enrollment and set-up
- Review with and deliver product fulfillment materials to customers
- Ensure new customers receive orientations/information regarding self-service and shopping tools, incentives and value-added features and information
- Perform outbound call campaigns for Under 65 and Over 65 segment
What You Must Have:
- 3 years related work experience in a sales and service environment
- Bilingual- Spanish and English preferred
- High school diploma or GED
- State of Florida 2-15 Health, Life and Annuities license 60 Days after hire
- Excellent verbal and written communication skills.
- Proficient with MS Word, Excel, PowerPoint, Internet, and web-based tools.
- Work flexible hours to include evenings, weekends, and holidays.
- Demonstrated ability to meet/exceed sales targets.
- Agents employed with Florida Blue are permitted to schedule appointments with Florida Blue, USAble, FCL and Health Options. No other health and life appointments are to be scheduled with any other company while employed with Florida Blue
What We Prefer:
- Bachelor’s degree Marketing or related field
- Experience with health insurance products to include individual and group plans.
- Experience in outside sales and/or business development.
- Experience in networking, public speaking, and relationship management
Florida Blue is a federal contractor. In accordance with the President’s Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, all Florida Blue employees are required to be fully vaccinated against COVID-19 as a condition of employment, unless an employee qualifies for an accommodation for religious or medical reasons. This requirement applies regardless of work location.
General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
