Surgical Scheduling Coordinator/Patient Care Coordinator - Health Care

Florida Heart Rhythm Specialists is looking for a Patient Care Coordinator/Referral Coordinator that is capable of accomplishing different tasks. We expect all employees to be cross-trained and willing to learn new tasks. The job includes but not limited to the following tasks:

1. Schedules outpatient procedures for patients, obtains the authorizations and coordinates between the patient, the hospital and the support team needed for each procedure.

2. Performs day-to-day front desk tasks and general office duties including but not limited to requesting referrals, check-in and check-out during clinics, answering phones, scheduling outpatient procedures and office appointments. Follows up with all procedures and meets all required fields/steps.

3. Provides information to callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.

4. Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

5. Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.

6. When scheduling appointments, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.

7. Adheres to all Clinic policies on safety and security; maintains restricted areas safe.

8. Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

9. Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.

10. Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.

11. Calls patients daily to confirm next day’s appointment.

12. Verifies method of payment for service and collects data and/or payment as appropriate.

13. Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.

14. Attends scheduled department staff and clinical meetings.

QUALIFICATIONS

1. Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.

2. Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.

3. Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.

4. Must be highly flexible; able to accommodate changing needs of the department.

5. Well developed verbal and written communication skills in English and Spanish; Additional language abilities desirable.

6. Knowledge of basic math and modern office procedures.

7. Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.

8. Willingness to work evenings and/or weekends.

9. Basic to intermediate computer knowledge and skills.

10. Training and/or experience with computer data entry and ability to type a minimum of 45 WPM. Ability to operate a 10 key calculator by touch.

Job Type: Full-time

Experience:

• Surgical Scheduling: 1 year (Required)

Language:

• English (Required)