The Organization
The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.
Our Benefits Include
- Our Benefits Include
- State of Florida 401(a) FICA Alternative Plan*
- Workers’ Compensation
- Reemployment Assistance (Unemployment Compensation)
- Participation in certain State Group Insurance benefits
- Deferred Compensation
- Employee Assistance Program
To learn more about DHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.
Position Summary
The primary focus of this position is to document and fulfill public record requests that are made to the Florida Highway Patrol. The requests are required to be acknowledged and processed in a timely fashion. Requires skill in analyzing and interpreting data and policy procedures in to arrive at logical conclusion or recommendations. Incumbents communicate with other records technicians, FHP troop administrative support personnel responsible for delivery of public records, and managers as required, to coordinate efforts of others within the organizational unit and/or coordinate activities between units. The job requires planning and scheduling activities to accomplish individual and unit goals and objectives.
Knowledge, Skills, and Abilities
- Administration and Management- Knowledge of planning, coordination and execution of business functions, resource allocation and production.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service -Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.
- Laws, Policies and Procedures - Knowledge of, and ability to apply, state, federal and case law and DHSMV operations, policies, and procedures.
- Oral Communication - Expresses ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
- Writing - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
- Technology- Uses computers and computer applications effectively, to include Microsoft Word, Microsoft Excel, Microsoft Outlook, Internet, SharePoint, People First, Driver and Vehicle Information Database, and GovQA.
Job Related Requirements
- High School diploma or G.E.D. equivalent required.
- Incumbents of this position are required to be 911 Public Safety Telecommunicator (PST) certified within 12 months of the date of hire. For more information related to the 911 Public Safety Telecommunicator Program, click here.
- The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.
General Information
The elements of the selection process may include a skill assessment and/or oral interview.
Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
The process for selecting applicant(s) for this position could take up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
OPS employees are paid Bi-weekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 3x12
- 4x10
- 4x12
- 5x8
- 8 hour shift
- After school
- Day shift
- Evening shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Education:
- High school or equivalent (Required)
Work Location: One location