Under the direction of the Chief Operating Officer at the Florida United Methodist Children's Home, the Director of Quality Assurance/Compliance Officer (DQA) is responsible for the coordination of all activities related accreditation, state licensing, contracts/monitoring requirements, training and responding to inquiries. The DQA supervises the agency’s quality assurance activities as required by the organization’s policies and procedures and in accordance with relevant Federal and State laws. This position is also responsible for coordinating with the Human Resources Department for the purpose of tracking and implementation of the general training plan/program for all agency employees.

EDUCATION

Master’s Degree in a human service related field from an accredited college or university and at least two (2) years’ experience in social work, child welfare, education, or social service administration; or any combination of training, education and experience which would provide the required knowledge, abilities and skills.

QUALIFICATIONS

• Knowledge of human growth and development, a strong background in personnel practices, employment laws, licensing and monitoring requirements, and knowledge of social service accreditation standards (e.g., COA, JACHO, CARF & EAGLE).
• Knowledge of performance improvement theory and the ability to implement such programs.
• Knowledgeable and proficient in computer technology, statistical analysis and information management systems.
• Knowledge of investigatory strategies and protocols.
• Must possess the interpersonal skills to develop strong professional relationships with funding and licensing entities.
• Must possess the communication skills necessary to build collaborative interactions across all Departments within The Children’s Home.
• Must possess a strong sense of personal authority, maturity and integrity for leadership with staff.
• Must be able to communicate effectively, have excellent verbal and writing skills, and be competent in conflict resolution and mediation.
• Must possess strong leadership qualities for promoting staff development, morale, and cooperative relationships among various departments.
• Possess a fundamental understanding personnel background screening requirements and processes related to the child welfare system in Florida.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises the on-going Quality Assurance Plan and performance improvement activities of the agency;
• Works with each Vice President and Department Director on the development of internal methods of monitoring and evaluating quality of service and compliance with rules and regulatory statues that are associated with quality and assist with the organization and monitoring of quality assurance/performance improvement goals;
• Collects data and prepares quarterly and annual summaries of the aggregated findings of the quality assurance and performance improvement process and distributes inferential information to Administration, Vice Presidents, Department Directors and relevant stakeholders;
• Has oversight of all activities of the organization related to State and Federal licensing, inspections by contract monitors, and accreditation and to serve as consultant and authority to all agency programs;
• Develops corrective action plans for regulatory entities when needed. Conducts follow-up review to ensure that recommendations/changes were implemented;
• Exercises leadership to ensure compliance with all regulatory standards and requirements;
• Provides liaison guidance and assistance to all areas for overall agency program coordination;
• Reviews and drafts/updates policies and procedures when necessary. Provides staff and administration with the necessary information in order to update policies and procedures as needed;
• Presents training as necessary for Quality Assurance and related topics such as DCF reporting requirements, ADA Section 504 reporting requirements, and Privacy and Security as they relate to HIPAA regulations;
• Facilitates investigations related, but not limited to alleged abuse, staff ethical concerns, unprofessional behavior by staff, and fraud;
• Assumes a lead role in following up on youth grievances involving possible misconduct by staff;
• Coordinates efforts related to obtaining accreditation through entities such as The Council on Accreditation, EAGLE, and the Teaching Family Model;
• Assumes the lead in ensuring that background checks are conducted in a timely manner as required by statute, rule, and contract;
• Serves as the liaison with Community Based Care organizations that FUMCH interacts with;
• Coordinates efforts with DCF Protective Investigators;
• Coordinates safety evacuation policies, procedures, and drills;
• Serves on The Children’s Home’s Health and Wellness Committee
• Performs all other duties as required.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibility over all staff on the QA/Compliance team.

CERTIFICATES LICENSES, REGISTRATIONS

Valid Florida Driver’s License

Equal Employment Opportunity

The Florida United Methodist Children's Home is an Equal Opportunity Employer. Race, color, religion, age, sex, disability, marital or veteran status, genetic information or sexual orientation/gender identity, place of national origin and other categories protected by law are not factors in employment, promotion, compensation or working conditions.