What are the responsibilities and job description for the Front Desk, Night Auditor position at Flow?
About the Company
Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.
Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.
About the Role
Flow Fort Lauderdale is seeking a detail-oriented and dedicated Front Desk/ Night Auditor to oversee all tasks and ensure smooth operations during the overnight shift (typically 11 pm to 7 am). This role is crucial in maintaining our high standards of service and operational efficiency during night hours.
This is an exciting opportunity to lead a unique extended stay property and be part of a growing, innovative hospitality brand. The successful candidate will have the opportunity to make a significant impact on the property's performance and guest experience while growing their career in a dynamic and supportive environment.
\n- Compute, classify, and record numerical data to maintain complete financial records. Perform routine calculations, postings, and verifications to obtain primary financial data
- Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members
- Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment
- Adhere to all standards and regulations to promote safe and efficient hotel operations
- Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities
- Manage all Front Office computer system operations/functions and handle guest requests promptly
- Maintain proper records, including log books and other documentation
- Be familiar with and enforce all hotel policies and house rules
- Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report
- Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
- Perform any other duties as requested by the manager
- Minimum 1 year of hotel or related field experience
- High School diploma or equivalent college coursework in relevant areas a plus
- Previous supervisory experience is preferred
- Ability to work independently with minimal supervision
- Proficiency in Accounting Principles
- Strong problem-solving skills to address guest issues and emergencies
- Familiarity with Windows OS, approved spreadsheets, and word processing
- Clear communication skills
- Quick and accurate decision-making abilities
- Ability to thrive in high-pressure situations
- Effective problem-solving skills, including prevention and resolution
- Capability to assimilate complex information and adapt as necessary
- Proficiency in financial data analysis and basic arithmetic
- Comfort working in a self-managed environment
- Active listening and conflict resolution skills
- Maintaining composure and professionalism under pressure
Benefits
• Fully employer-paid benefits (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
