What are the responsibilities and job description for the Sales Support Representative position at Flowserve?
Role Summary:
The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to support our customers. The SSR will work closely with Sales Engineers and Application Engineers to satisfy our customers' needs.
Responsibilities:
- Respond to phone and email inquiries for pricing, parts availability, order status, expedite requests, etc.
- Process orders, quotations, and change orders quickly and accurately. etc.
- Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships.
- Review contracts.
- Resolve Accounts Receivable issues with the ability to assert specific terms and apply credits and discounts as required.
- Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, etc.).
- Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
- Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
Requirements:
- Customer service experience in a manufacturing or shop floor environment.
- Experience in sales o with proven success in administrating commercial and/or government contracts.
- Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
- Proficiency in Microsoft Office package.
Salary : $44,800 - $56,800
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