What are the responsibilities and job description for the Installation Technician position at Fluent?
GENERAL DESCRIPTIONS:
The Installation Technician is executed with the requisite quality and efficiency. This position will greatly assist in establishing and maintaining the company’s operations and quality initiatives in this area. This position is responsible for the installation, service and repair of home alarm and home automation. As such, the individual in this position will be interacting extensively with customers on a face to face basis when the service and repair work is performed. Therefore, this individual will also require excellent communication skills and a commitment to service excellence. This position will require extensive knowledge of company processes and standards of installations and repairs. The individual in this position must be committed to extensive training provided by the organization to learn the organization’s methodologies and procedures.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
The essential functions and responsibilities for this position include but are not limited to the following:
- Responsible for the completion of scheduled repairs and installations of 2Gig, Honeywell and GE alarm and home automation systems including but not limited to door and window sensors, motion sensors, glass break sensors, remote controls, cameras, thermostats, door locks, appliance modules and all other products used by the Company.
- Responsible for insuring that service calls and installations are completed in a safe, responsible and clean manner that is consistent with the company’s installation standards, policies and procedures.
- Responsible for the accurate usage of the Technician App to report arrival times, close service tickets, clock in and out for work, test alarm signals, as well as all other required processes.
- Responsible for being reasonably available to s dispatch to installation and service calls and insuring prompt arrival to customers’ homes and businesses.
- Responsible for the training of customers on the proper operation and capabilities of the alarm systems and accompanying devices via excellent verbal and written communication skills.
- Responsible for the completion of all requisite and necessary paperwork during service calls and installations including but not limited to customer contracts and work orders.
- Responsible for the maintenance of accurate and detailed reports of weekly inventory of on hand equipment and pulled equipment as well as operational and defective equipment. Responsible for insuring that defective equipment is returned to the inventory department.
- Responsible for the maintenance of a neat and clean appearance during service calls and installations.
- Responsible for both upgrading and up-selling customers’ equipment and packages, when needed.
- Responsible for attending and completing training programs as requested by Lead Technician.
- Must be willing to travel as required to perform the service needs of the company’s customers.
- Other tasks reasonably associated with this position.
REQUIREMENTS:
The ideal candidate for this position will have the following qualifications:
- Ability to work well under pressure and time constraints while still providing excellent customer service.
- Must possess excellent time management and analytical skills.
- Must be highly attentive to detail.
- Must be able to multi-task and to work independently.
- Must have a clean driving record which satisfies the company’s standards and requirements as well as a valid current driver’s license.
- Must be able to pass a drug test and criminal background check that satisfies the company’s standards and requirements.
- Must maintain a clean and professional appearance and shall be required to comply with the company’s dress code for Service Technicians which the company reserves the right to modify with or without notice.
- Must have excellent communication skills such that he/she is able to effectively communicate with all levels of employees, management as well as an eclectic group of customers. Superior communication skills include effective listening skills and courteous manners.
- Must have the ability, willingness and flexibility to commit to working after-hours and weekend when necessary to accomplish the service needs of the company’s customers.
- Must have proven organizational and time management skills.
- Must have very effective communication and interpersonal skills.
EDUCATION/EXPERIENCE:
The minimum qualifications for this position include the following:
- High School Diploma or equivalent
- Excellent communication skills in both written and verbal communication.
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position:
- Must be able to see, hear; write and speak the English language with proficiency.
- Must be able to stand, walk, reach and bend for extended periods of times.
- May be required to exert up to 50 lbs of force occasionally and up to 20 lbs of force frequently.
- Must be able to climb a ladder.
- Must be sufficiently flexible to crawl through attics and crawl spaces when required.
- This individual must have considerable dexterity in his/her hands, fingers and wrists in order to perform the service work.
- Must have good vision particularly when there is a need to see smaller tools or parts or to take measurements.
- Must have the ability to drive extended distances to and from service calls.
- Must be willing and able to stay in hotels, motels or other accommodations provided by the company.
WORKING CONDITIONS:
The employee understands that he may be subject to the following working and environmental conditions:
- Indoor weather conditions which provide protection from weather conditions but not necessarily from temperature conditions or fluctuations as the company is not in a position to control the temperature in a customer’s home.
- Minimal contact with hazards such as electrical currents and working in high places requiring a ladder.
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