Account Specialist

The Account Specialist provides customer support by assisting with sales procedures. They help with sales-related problems, investigate shipping issues, and manage customer accounts. The successful person in this position will possess the ability to work across organizational levels in a professional manner, with a sense of urgency, and demonstrate exceptional organizational and customer service skills. This position requires the ability to work effectively and efficiently both independently and as part of a team.

Primary Responsibilities:

Informs customers of stability status of new products

Leads first-time production meetings

Works with customers to create product specifications

Effectively and timely communicates with customers concerning all aspects of their purchase orders

Reviews various reports with customers (Inventory, Needs Report, Component Shortage reports, stability reports, etc.)

Effectively and timely communicates with customers to determine delivery dates of customer-sourced materials and components

Effectively communicates with Production to plan and ensure on-time delivery dates

Leads weekly customer conference calls

Accurately communicates shipping requests and other required information to the Shipping Coordinator

Assists Account Managers in prospecting efforts and activities

Required Qualifications:

Ability to effectively communicate (speak, read, and write) in English;

Completion of Associates degree in Business, Marketing, Sales, or a similar and relevant field of study; perferred.

3 years of experience in a customer service, customer-driven environment;

Polished and professional phone skills;

Basic to Intermediate proficiency in MS Word, Excel, Outlook; and

Data entry and functional experience using an ERP system is a plus; Syteline preferred.

Job Competencies

Customer-centric focus;

Strong computer skills - MS Word, Excel, Outlook;

Demonstrates ability to multi-task and prioritize job requirements to meet the needs of the business;

Demonstrates the ability to professionally communicate within and across all levels of personnel;

Demonstrates self-motivation and good time management skills;

Consistently demonstrates exceptional customer service skills to internal and external customers;

Maintains quality and efficiency standards designated by supervisor/manager;

Demonstrates dependability and reliability by maintaining good attendance; and

Consistently demonstrates alignment with the Company's Core Values.

Personal Characteristics/Attributes

High level of attention to detail;

Customer-centric focus;

Strong computer skills;

High attention to detail;

Self-motivated;

Sense of urgency;

Results-oriented;

Professional appearance and phone skills;

Works well and effectively both individually and as part of a team;

Good time management skills; and

Ability to effectively determine and prioritize tasks.

Affirmative Action/EEO statement

FMI is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice upon request.

FMI is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your salary requirements?

Education:

• High school or equivalent (Preferred)

Work Location: One location