What are the responsibilities and job description for the Client Services Representative position at FMP Telecommunications?
We don't just aim to satisfy our clients – we strive to create an environment where every individual can thrive. Our commitment to excellence goes beyond providing top-notch services; it extends to fostering a positive, inclusive culture where everyone has the opportunity to flourish. Our Client Services Representatives make us who we are. You will find the Client Services Representative team is committed to serving the needs of our customers. Partnered with some of the most renowned brands in the communications industry, our mission is to assist our customers in determining how our clients' products can benefit their daily lives.
Our Company provides long-term, personal support to each member of our team. Your primary focus will be on building and maintaining relationships with customers, understanding their needs, and offering tailored solutions to meet those needs. This role offers a dynamic opportunity to showcase your sales skills while representing a reputable communications firm. Client Services Representatives will have the opportunity to participate in a diverse and uplifting culture.
Position Expectations We Have for Client Services Representative:
- Establish and maintain relationships with clients, providing contact and sales support daily
- Facilitate and guide clients through the enrollment process to ensure we are setting them up with products and services that meet their needs
- Maintain accurate and confidential documentation for client enrollment and reporting
- Continuously expand knowledge of sales strategies, products, services, bundles, and communication strategies
- Deescalate client concerns utilizing active listening skills displaying empathy, sincerity, and care
- Utilize all resources; maintain frequent contact with management, attend quarterly sales and performance reviews
Client Services Representative Requirements:
- Experience in customer-facing, sales, business development, or client management
- High school diploma or equivalent
- Ability to adapt to a fast-paced environment and work independently.
- Proficiency in using CRM software and other sales tools.
- Can take rejection and use it as an opportunity to improve communication skills
- Proven track record of providing a positive customer experience
Job Type: Full-time
Pay: $46,000.00 - $55,000.00 per year
Work Location: In person
Salary : $46,000 - $55,000
