What are the responsibilities and job description for the CRM I position at FNBC BANK?
Job Details
Description
POSITION: CUSTOMER RELATIONS MANAGER I (CRM I)
DEPARTMENT: Retail
CLASSIFICATION: Non Exempt
REPORTS TO: Branch Manager
SUPERVISES: None
PURPOSE:
The Customer Relationship Manager I provides a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers checks, money orders, and cash advances. The CRM I assures accountability through the balancing of each day's transactions and verification of cash totals. As part of the retail team, the CRM I performs specific assigned side-jobs and assists other CRMs with a variety of duties as required. Ensuring customers are promptly and professionally served is a hallmark of all levels of CRM position.
ESSENTIAL JOB FUNCTIONS:
- Provide exceptional customer service and actively engage with customers presenting products and solutions to meet their financial needs in accordance with FNBC's established standards.
- Market and cross sell FNBC products and services to existing and prospective bank customers, meeting established expectations.
- Contribute as a team member through collaboration with other employees and lines of business to meet and/or exceed designated individual and team goals.
- Maintain complete knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, as well as other basic branch operations functions.
- Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training.
- Complete additional duties as required or assigned.
Qualifications
QUALIFICATIONS:
| Competency | Requirement |
| Education |
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| Core Skills/Knowledge |
Communication:
Technology:
Professional:
Cultural: Exemplifies FNBC core values of
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| Position Skills/Knowledge |
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| Experience/Training |
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| Certifications/Licenses |
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| PI Profile | |
| Leadership Skills |