Operations Manager

Operations Manager

We are looking for a driven and extremely organized individual who thrives on achieving greatness. The ideal candidate will be adaptable in the face of change and committed to delivering exceptional service. The Operations Manager will oversee the day-to-day maintenance and service operations of our properties, ensuring that all buildings, equipment, and appliances are functioning properly. This role requires leading the team to deliver an unparalleled experience with speed and efficiency. Reporting to the Director of Operations, this position is perfect for someone who is proactive, detail-oriented, and eager to gain an in-depth understanding of property management and the operations behind real estate investing. Join one of the fastest-growing companies in the state and make a real difference!

Role: Operations Manager
Reports to: Operations Director
Compensation: TBD, based on experience
Location: Office in Kaukauna with travel to Neenah and FDL bi-weekly
Benefits: Health, Dental, Vision, Short Term Disability, Accident, and Life Insurance. Paid Time Off. Company Events. Flexible Monday - Friday Work Schedule. Hands-on Job Training. Free Coaching and Development in Personal Finance and Real Estate Investing after the Probationary Period. And the incredible feeling of fulfillment from making a difference in the lives of others while achieving your dreams and goals.

What you have already achieved: (Requirements)

• Two years of experience leading a team to achieve outstanding results
• Efficient time management skills with the ability to prioritize tasks effectively
• Good working knowledge of commonly used software/computer packages such as Google Suite and Microsoft Office (including Excel)
• Excellent interpersonal and written communication skills
• Strong critical thinking, problem-solving, and judgment abilities
• Analytical and multitasking skills

What you are great at: (Responsibilities)

• Owning the implementation and execution of the company’s vision and objectives
• Reviewing and understanding the monthly budgets for every technician
• Conducting monthly inventory audits
• Leading the execution of KPIs (Key Performance Indicators)
• Leading service operations within the organization
• Actively leveraging technology and systems to drive productivity
• Conducting 1-on-1 meetings and performance evaluations with all direct reports
• Walking, talking, and living the Focus culture, and recognizing team members based on that culture
• Recruiting, hiring, and, if necessary, terminating team members
• Addressing high-level resident and team member issues and concerns
• Motivating and leading a team to achieve outstanding results
• Staying updated on industry best practices and implementing new tools and technologies to enhance maintenance operations
• Enhancing the skills and capabilities of service/maintenance staff, fostering a culture of continuous learning and professional development
• Training and supervising service technicians to ensure high-quality workmanship and adherence to safety protocols
• Building and maintaining relationships with contractors, vendors, and suppliers to obtain competitive pricing and quality service
• Demonstrating the ability to lead remotely, effectively managing and coordinating service/maintenance activities across multiple properties or locations
• Fostering a cohesive and supportive work environment focused on meeting residents' needs with speed and excellence

Who you will work with:

• A motivated top-level leadership team
• A CEO/Founder who is an experienced and strategic entrepreneur
• 100 high-energy, positive, incredible team members
• A team of service technicians dedicated to delivering world-class and prompt service

What you're motivated by:

• A fast-paced work environment. Our company has grown exponentially, and the right candidate needs the ability to adapt to changing processes, procedures, and goal expectations
• An amazing team and culture that trusts each other, communicates effectively, and is committed to reaching company goals and objectives
• Workplace and role autonomy, with the opportunity to have a voice in the progression of your role and the creation of efficient processes
• A culture focused on developing and investing in team members through coaching, training, and mutual support. We are dedicated to developing and growing our people.

We are looking for ROCK STARS to join our team. Are you driven for greatness? If so, we may be a perfect match! If you feel that you have the drive, knowledge, skills, and experience to truly be successful in this role, we want to hear from you today!

We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.