What are the responsibilities and job description for the Call center specialist position at Focus Services?
Do you like MONEY ? Want a job where you get PAID weekly?
Want to earn cash for your sales ability and control how much money you make?
Position Title : Call Center Sales Specialist
Position Overview :
This is an exciting opportunity to join Focus Services Sales Team. Core job responsibilities include fielding inbound calls and resolving customer inquiries while maintaining positive customer interactions and selling / upselling products and services.
Position Specific Expectations :
Demonstrates functional skill in communicating and explaining basic account information to customers with a focus on first-call resolution.
Must be able to accurately calculate and communicate taxes, fees, one-time charges and / or recurring monthly fees.
- Multitask between multiple tools and systems (knowledge base, billing system, desktop tools). Leverage information gathered from various systems to resolve customer issues and / or inquires.
- Demonstrate awareness of company policies and procedures, utilize sound judgment, and remain within scope of support.
- Follow guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers.
- Demonstrates the ability and takes ownership to achieve established sales goals and performance metrics.
- Comfortable adapting to policy and / or procedural changes that are communicated via instructor lead training, virtual training, e-mail, and / or verbally via team huddles.
- Interacts with customers via telephone
o Must be able to wear telephone headset and manipulate objects such as keyboard and mouse for extended periods of time.
Qualifications
- High School Diploma or equivalent
- Proficient in Microsoft Windows
- Welcome a challenge and desire to succeed
- At minimum, one year of call center and / or sales experience
- Strong typing and oral communication skills
- Regular and prompt attendance during training and scheduled shifts
- Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.
- Winning ATTITUDE and DRIVE FOR SUCCESS, a must!
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Free company activities for you and your family
- Laid back dress code
- Paid training
- Performance Bonus
Go ahead and apply, we know you want to! ;-)
Check us out at to learn more about our company history, culture, and values!
Apply directly at
Focus Services provided the following inclusive hiring information :
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Last updated : 2024-09-11
Salary : $16
