What are the responsibilities and job description for the Receptionist position at Focus?
Receptionist
Are you tired of working a job where you’re looking at the clock every 12 minutes waiting for 4:00 PM to hit? Sick of the Sunday blues & experiencing the perpetual case of the Mondays? Tired of not being recognized for a job well done? If this is you, you have stopped scrolling at the right company.
Who We Are: Focus Property Management is one of the fastest growing companies in the country. Know why? Because we’re a team full of hard working, motivated people who want to disrupt how things are done in property management! Our mission is to improve our residents’ lives and provide them with a place they feel proud to call home. So, although we’ve grown 3900% since our inception in 2019, we’ve only just begun and don’t plan on slowing down!
Who we Aren’t: We aren’t your punch the clock, 9-5 gig that much of us can relate to. We aren’t micro managers who look to crush creativity and limit your potential. We aren’t a company that’s going to hold you back on what is possible rather one that encourages you to be brave and disrupt the norm!
Role: Receptionist
Reports to: Experience Director
Compensation: TBD; Based on experience
Location: Office is in Kaukauna
Reports to: Experience Director
Compensation: TBD; Based on experience
Location: Office is in Kaukauna
Benefits: Health, Dental, Vision, Short Term Disability, Accident, and Life Insurance. Paid Time Off. Company Events. Flexible Monday - Friday Work Schedule. Hands-on Job Training. Free Coaching and Development in Personal Finance and Real Estate Investing after Probationary Period. (If Financial Freedom is something you’ve only dreamed of, then dream no more because you’d be surrounded by it here at Focus).
Who you are:
- Master multi-tasker who maintains a positive attitude
- Excellent written and verbal communication skills
- Driven for greatness with the ability to stay extremely organized
- Brave, able to help residents and share feedback with their leader
What you are great at: (responsibilities)
- Coordinating with future residents with move in procedures and answering questions
- Create energy through calls on them move in process
- Communicate effectively through phone, email and text messages
- Assist with building a strong service culture and creating “wow” moments to those we serve
- Use Appfolio to communicate and send out necessary information to new residents.
- Organize, audit and review leases to ensure all charges and information is accurate before move in
- Respond to all resident inquiries in positively and professionally
- Help in response to Google Reviews and any resident complaints.
- Coordinate with other departments on a daily basis to prepare for move ins
- Assist in diffusing situations and identity solutions to various situations.
- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have
- Maintain reception area and all common areas in a clean and tidy manner at all times
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Receive deliveries; sort and distribute incoming mail
- Take inventory of supplies and restock as needed
- Maintain the general office filing system
What you have Achieved: (requirements)
- Verbal and written communication skills to interact clearly with customers, vendors, and other employees
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day
- Patience and listening skills to respond appropriate and interact positively with upset residents
- Interpersonal skills to create a pleasant experience for all residents, such as being personable and attentive.
- Provide solutions and anticipate needs of others.
- Excellent computer skills. Must be proficient in Microsoft Office including Outlook, Word, Excel and PowerPoint and Google Drive functions.
- Desire to be proactive and create a positive experience for others
Who you will work with:
- A motivated top-level Leadership team
- A CEO/Founder that is an experienced and strategic entrepreneur
- 100 high energy, positive, incredible team members
What you are motivated by:
- A fast paced work environment. Our company has grown exponentially and the right candidate has to have the ability to adapt to changing processes, be resilient to changes, follow procedures and goal expectations.
- An amazing team and culture that trusts each other, communicates effectively and is committed to reaching company goals and objectives.
- A culture that is focused on developing and investing in team members.
- Work place and role autonomy. Having a voice in the progression of your role and creating efficient processes.
We are looking for ROCK STARS to join our team. Are you driven for greatness? If so, we may be a perfect match! If you feel that you have the drive, knowledge, skills, and experience to truly be successful in this role, we want to hear from you today!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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