Brand Ambassador

Company Overview:
Great Place to Work® Certified in 2022 | Best Dog-Friendly Company 2021 |#2 in Best Workplaces in Manufacturing & Production™ 2020 | #3 in Best Workplaces in Manufacturing & Production™ 2019 |

Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Designed in Miami, delivered worldwide FOH® is your global solutions partner. Delivering more than products, our company and culture has received recognition as a “Great Place to Work” and also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are also proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers. Designed and manufactured by us, our products are always in-stock and ready-to-ship from any of our 3 distribution centers worldwide, including Americas, Europe, and Asia, making it easy to ship whatever you need right when you need it!

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity. Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Position Summary:

The Brand Ambassador/Customer Experience Specialist (CX Specialist) is part of the Customer Experience (CX) Team. This role contributes to the success of the company through interactive partnerships with our business partners, customers, and new prospects to drive and exceed sales budgets. The Brand Ambassador/CX Specialist supports our vision by cultivating our customer base through proactive and intuitive service, educating end-users and business partners on our wide range of products, and assisting interested customers through the sales cycle. The Brand Ambassador/CX Specialist supports the sales experience through our Chip Warranty Program and Sample Program and is responsible for “Delivering the WOW experience through outstanding customer service. The Brand Ambassador/CX Specialist is an integral part of our showroom experience.

Additional Information:

• This is a permanent, full-time position
• An ideal candidate must be fully bilingual - in Spanish and English- both verbally and in writing.
• This role participates in our hybrid schedule; Monday to Friday 9 AM to 6 PM
• Hybrid Schedule: Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office.

Major Duties Include:

• An ideal candidate must be fully bilingual - in Spanish and English- both verbally and in writing.
• Demonstrates efficiency, effectiveness, and ownership in all assigned tasks and projects
• Supports in qualifying and assigning incoming leads, Contact Us forms, Find a Rep forms, and other customer interaction (cases) according to current SOPCompletes targeted sales calls to achieve quarterly sales campaign goals within designated timeframes
• Services end users by being experts on our products, standards, and industry complexities to support internal sales initiatives
• Facilitates HubSpot workflow by inputting customer data ensuring customer profile integrity, and following up on all assigned activities and opportunities
• Connects prospective sales leads with our local sales reps and respective regional sales managers/ directors
• Acts as a liaison between prospective customers and distribution partners and/or FOH® Outside Sales Team through all the touch points of the sales cycle
• Assists and guides end-users and business partners through our showroom and our wide array of solutions
• Assists Product Development with showroom displays, item maintenance, and product labels as needed
• Processes Chip Warranty, Sample Orders, or Replacements as needed
• Handles projects, opportunities, and challenges with versatility and commitment to excellence from beginning to end
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates in all one-on-one and group meetings
• Promotes our FOH® Culture in all interactions

Education, Experience & Computer Skills:

• Fully Bilingual in English and Spanish communication written and oral, copywriting proficiency
• 2 years’ of sales, and customer service, with a hospitality background preferably
• Experience with face-to-face customer service is highly desired
• Proficient in Microsoft Applications
• Experience with Hubspot or other CRM highly desired
• SAP Business One experience preferred

Skills Needed for Success:

• Communicate with excellence and clarity both verbally and in writing
• Follows directions and works under pressure to meet deadlines
• Stress and time management skills
• Tach-savviness
• Project management skills and strong attention to detail
• Customer service an interpersonal skills
• Analytical, creative, practical problem-solving skills
• Ability to negotiate and close deals
• Activie-listening skills
• Work collaboratively and as part of a diverse team

Desired Characteristics and Qualifications:

• Organized, action and detail-oriented
• Demonstrate sound work ethics
• Possess cultural awareness and sensitivity
• Ability to re-arrange tasks as priorities change
• Thrives in a goal-driven environment
• Highly enthusiastic, positive-minded, and composure in challenging situations

Benefits:
FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.

Highlights include: Competitive salary and quarterly bonus structure, multiple subsidized medical and dental options, voluntary supplemental insurance, employer matching 401(k) retirement plan (100% vested) flex schedule requests, 8 paid holidays, 10 paid vacations, and 6 paid time off days, charitable time off, fresh daily Cuban coffee, onsite fitness center, and yoga room/classes, team member recognition program, casual attire, and our collaborative culture.

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Check out our websites:fohworldwide.com , frontofthehouse.com, and roomthreesixty.com

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Miami, FL 33138: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• This position will be on a hybrid schedule (some days in-office and some remote). Please acknowledge you understand the schedule.

Experience:

• Sales & Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Miami, FL 33138

Salary : $18 - $0