Bottle Shop Manager

Job Purpose

The Bottle Shop Manager ensures staff is greeting customers promptly and courteously; guiding customers to wines they enjoy; setting up and cleaning up daily operations and special events; stocking wine and retail merchandise in the tasting room; accurately performing daily, monthly and quarterly wine inventory and related money handling procedures.

Qualifications

• Knowledge of wine and winetasting experiences preferred
• Minimum 2 to 5 years experience in a retail setting; management roles preferred
• Must possess strong leadership skills.
• Solid track record of success in previous assignments demonstrating upward career tracking.
• Strong communication skills, bi-lingual in Italian is a plus, but not required.
• Must be dependable, reliable and motivated.
• Computer Knowledge a must
• Winery / Tasting Room experience
• A team player and possess “can do” leadership attitude
• Highly motivated, independent and able to take direction well
• Outstanding customer service skills
• Ability to communicate and delegate well
• Commitment to excellence and high standards
• Ability to develop, implement, and reach sales goals
• Detail oriented with excellent organization skills
• Previous management experience with a passion for wine and willingness to learn more
• RAMP certification required and maintained

Duties and Responsibilities

 General

• Unlocking and locking of the facility as per schedule
• Inventory control – Track all wine moved from tax paid to TR for sale
• Fill bar order – track wine from TR to bar
• Complete monthly wine inventory of TR and sales report for wine to move
• Manage and facilitate TR events
• General merchandizing and inventory control
• Track wine after it has left TR
• Manage operations of the wine club including pickup in addition to assist the wine club concierge with wine club events, i.e. barrel tastings, dinners, tours, etc.
• Oversee the opening/closing procedures
• Manage the inventory of wines and gift shop items
• Assist in planning/coordinating remote tastings if need be
• Other duties as necessary, i.e. harvesting, working in the winery, shipping of wine for online orders, labeling wines, etc.)
• Assist with the Tasting Lounge operations in the absence of the Lounge Manager

Administrative

• Staffing TR: wine educators, cashiers and training of staff
• Schedule staff for daily operations of TR
• Oversee scheduling for all TR staff
• Monitor and provide feedback to staff on sales progress

Team Development

• Works closely with department managers to coordinate scheduling staff efficiently, and overseeing labor costs
• Work with managing partners to develop TR staff training program
• Train TR staff on all information pertaining to Folino Estate Vineyard & Winery, its wines and how to create a memorable visitor experience that builds brand loyalty
• Train staff on suggestive selling techniques to increase wine sales
• Learn the POS system and train staff on system as well
• Train staff in promoting membership to our wine club
• Attend team meetings

Customer Service

• Wine education – facilitate training for Wine education
• Coordinate with TR staff to efficiently manage visitors
• Provide the latest information on the wines, techniques, etc. and be able to respond to visitor questions.
• Maintain a friendly, inviting and clean tasting room environment

Benefits:

• Competitive compensation package
• Medical insurance options
• Paid holidays and vacation
• Company dining program
• Clear path for growth and career advancement
• Excellent opportunity with growing brand

Physical Requirements:

• Able to work ten hour-plus shifts, with extended standing/walking.
• Capable of lifting materials and/or product up to 50 pounds or more.

Calling all wine lovers (and non-wine drinker's too)! Are you looking to make a career move? We're hiring!
Nestled moments away from I-78 in the middle of Kutztown, Pennsylvania, our family-owned vineyard and winery is looking to hire motivated individuals in many different fields of interest. Escape to our little piece of Italy every day and experience a work place that offers not only tremendous growth and advancement opportunity, but competitive compensation, medical benefit options and so much more. Learn what it is like to love what you do, and do what you love, all while being a part of the hospitality and wine industry! Salute!

Salary : $48,000 - $52,000