What are the responsibilities and job description for the Telehealth Triage Nurse position at Fonemed?
Telehealth Triage Nurse (Remote)
Fonemed is recruiting part time Registered Nurses to work remotely from home with weekend and evening availability to join our team! We are looking for experienced and dependable Registered Nurse who are dedicated to providing quality nursing care to patients. If you are a Registered Nurse who is looking for a challenge and a company who values you, apply today!
Who We Are
Founded in 1996, Fonemed seeks to make a positive difference in the healthcare of others through their daily interactions. With a mission "to provide excellence in Nurse Advice, Health Information and Telemedicine for the patients we serve", Fonemed takes pride in its employees, customers, and industry partners, providing the highest level of quality and outstanding client experience. We pride ourselves on practicing a Culture of Care in everything we do.
Position Overview
Our nurses provide telephone triage and health advice to callers across the United States remotely from the comfort of their own home using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc., and provide patient support through addressing their medical questions and concerns. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data. All calls are documented electronically, and all telephone encounters are recorded.
Role Responsibilities
- Provide telephone triage and advice to callers to assist them in making timely medical decisions
- Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients
- Promptly complete confidential medical records as per company documentation standards
- Provide clear and concise information and direction during patient encounters
Expectations of Nurse
- Part time work with a minimum commitment of 16 hours per week and opportunity to pick up additional shifts at your discretion
- Private HIPAA compliant home office with high-speed internet connectivity (wired/ethernet highly recommended)
- Must be able to provide own computer equipment (computer or laptop, second monitor, keyboard, mouse, wired headset and high-speed internet)
- Participation (via telephone or video) in staff meetings
- Full compliance with FONEMED policies and procedures, including HIPAA privacy requirements
- Shift work including days, evenings, nights, weekends, and holidays are required.
Qualifications and Experience
- Completion of a recognized Nursing program
- Minimum 3 years of recent clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU
- Active RN license in the following states would be considered an asset: CA, AK, PA, NY, OR and WA
- Active licensure in all 50 states would be an asset or the willingness to obtain licenses at the company’s request
- A multistate license under the Enhanced Nurse Licensure Compact (eNLC) will be considered
- Previous telephone triage experience using electronic triage software and computerized medical protocols will be considered an asset
- Experience using the Barton Schmitt/David Thompson guidelines will be considered an asset
- Strong communication skills
- Strong clinical assessment skills
- Strong computer skills within a Windows environment and keyboarding ability
- Bilingual English/Spanish or another language will be considered an asset
Why Work With US:
- Competitive hourly pay, with shift differentials for overnight and weekend hours
- Company reimbursement for licensure costs
- Paid Time Off (PTO)
- A comprehensive training and orientation program with a supportive team of co-workers and managers
- A friendly and collaborative work environment from a company who values our employees
- Recognition of employee achievements and milestones