Banquet Cocktail Server

POSITION OVERVIEW

As a Cocktail Server, you will play a vital role in creating an exceptional dining experience for our guests attending banquets, parties, and special events. Your exceptional customer service skills, attention to detail, and knowledge of cocktails and beverages will contribute to the success of our events and leave a lasting impression on our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Provide outstanding and personalized customer service to banquet guests by taking drink orders, suggesting cocktails, and ensuring their needs are met throughout the event
• Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, mixed drinks, wine, and beer, in accordance with established recipes and presentation standards
• Familiarize yourself with the banquet menu, including drink offerings and special promotions, to make recommendations and answer guest questions about food and beverages
• Ensure all orders are accurately and promptly fulfilled, checking for special requests or dietary restrictions and ensuring the correct garnishes are used
• Maintain a clean and organized work area, including the bar, serving stations, and beverage storage areas, adhering to sanitation and safety guidelines
• Collaborate with the banquet team, including servers, bartenders, and kitchen staff, to ensure efficient and smooth service. Communicate any guest concerns or issues to the appropriate personnel
• Actively promote additional beverages, specials, and dessert options to increase revenue and enhance the guest experience
• Adhere to all state and local alcohol service regulations, ensuring responsible alcohol service and checking identification to verify the legal drinking age
• Work cooperatively with colleagues to maintain a positive and productive work environment. Assist in setup and cleanup of banquet events as needed
• Exceptional customer service and communication skills
• Ability to multitask and work efficiently in a fast-paced environment
• Professional appearance and a friendly, outgoing personality
• Ability to stand, walk, and lift for extended periods
• Responsible and able to handle cash transactions accurately
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Previous experience as a server in a banquet or restaurant setting is preferred
• Knowledge of cocktails, spirits, wine, and beer is essential
• Ability to stand, walk, and lift for extended periods
• Responsible beverage service certification is a plus
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment with high call volume

SUPERVISORY RESPONSIBILITIES    

This position does not have supervisory responsibilities. 

DIVERSITY COMMITMENT 

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.  

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY 

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.