FT Food Lion to Go Lead (774)

Food Lion
Lexington, VA Full Time
POSTED ON 1/1/2024 CLOSED ON 1/7/2024

What are the responsibilities and job description for the FT Food Lion to Go Lead (774) position at Food Lion?

POSITION DESCRIPTIONS

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Job Title: FT Food Lion To Go Manager
Job Code: 491
Department: Front End
Reports To: Store Manager

Primary Purpose:
Responsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

Duties and Responsibilities:

  • Manages the Food Lion To Go operations, including hiring, training and developing department associates
  • Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
  • Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time
  • Providing leadership and motivation within the store to promote a culture reflective of our

Guiding Principles, Core Values, Vision and Strategy

  • Support the achievement of budgeted financial and operating results
  • Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
  • Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
  • Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations
  • Controls store’s expenses through proper ordering, care for supplies and equipment
  • Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering

(CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS)

  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations
  • Observes and corrects all unsafe conditions that could cause associate or customer accidents
  • Records and reports all associate and customer accidents in accordance with established Food Lion procedures
  • Ensures compliance with local, state and federal regulations
  • Adheres to all company guidelines, policies and standard practices
  • Maintains security standards
  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
  • Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Support Front End operations as needed. Duties may include:
  • Greet each customer and uses his or her name whenever possible
  • Identify customers needing assistance and offers to take the customer’s order to their car
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
  • Report any register or FL2GO equipment malfunction to the Customer Service Manager or MOD
  • Performs all other duties as assigned

Qualifications:

  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions
  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
  • Stand 100% of the time with occasional walking short distances
  • Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
  • Have sufficient visual ability to check invoices, dates, and other written documents

Job Type: Full-time

Salary: $16.00 - $18.75 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Every weekend
  • Monday to Friday
  • Weekends as needed

Application Question(s):

  • What is your availability?

Work Location: In person

Salary : $16 - $19

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