What are the responsibilities and job description for the Pt customer lead food position at Food Lion?
Address : USA-NC-Clyde-179 Paragon Parkway
Store Code : Store 00957 Front End (7217398)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
Primary Purpose
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.
To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.
Duties And Responsibilities
Responsibilities :
Maintain alertness and call for assistance when needed to service customers per service standardsCheck prices quickly and accuratelyIs courteous and helpful to other associatesWear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress codeRetrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practiceEnsure work station and front-end area (if applicable) of the store has a neat and clean presentationReport any register malfunction to the Customer Service Manager or MODEnsure the MVP savings center KIOSK is filled with paper and properly workingObserve and correct all unsafe conditions that could cause associate or customer accidentsNotify QA of any cleaning issues or maintenance required on front endSuccessfully complete computer-based training (CBT) and training aid coursesPerform the task of cashier when scheduled or as needed per the surge plan guidelinesPerform the task of managing the front end in the brief absence of the CSM / ACSM if needed to ensure service standards are maintainedPerform the task of Food Lion To-Go Runner when scheduled or as needed.
Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check laneFind more efficient ways to do the job and seeks to reduce costs and improve labor productivityPerform all other duties as assigned
Qualifications
High school graduate or equivalent preferredEffective communication and customer service skillsAbility and willingness to learn multiple tasks and technical requirements of the jobAbility to perform the technical requirements of cashier and service centerMust meet minimum age requirements to perform specific job functionsMust be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
Ability to use computers, smart devices, and other communication systems required to perform job functionsPerform repetitive hand and arm motionsBend and lift products weighing up to 15 lbs.
continuously, 25 lbs. frequently, and 50 lbs. on occasionPull or push up to 75 lbs. on occasionStand 100% of the time, frequently walking short distancesBe able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants / flowers and household cleanersUse hands to frequently / continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculatorFrequent reaching and grasping at waist level : occasionally above shoulder or below waist levelMeet established volume activity standards for the positionTolerate working in extreme hot / cold temperatures for up to 20 minutes at a timeHave sufficient visual ability to check ID cards, checks, invoices and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition : 64018 external USA-NC-Clyde#J-18808-Ljbffr
Last updated : 2024-04-04
