Deli/Bakery Manager

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Job Title: Deli Bakery Manager

Job Code: 281 Department: Deli Bakery Reports To: Store Manager

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

· Manage the Deli Bakery Department, including hiring, training and developing department associates

· Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports

· Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation

· Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

· Support the achievement of budgeted financial and operating results

· Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers

· Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations

· Control store expenses through proper ordering, care for supplies and equipment

· Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

· Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

· Ensure Deli Bakery schedules are written to provide extraordinary customer service at all times

· Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery

· Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

· Observe and correct all unsafe conditions that could cause associate or customer accidents

· Record and report all associate and customer accidents in accordance with established Food Lion procedures

· Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses

· Ensure that all advertising and sales promotion materials applicable to the Deli Bakery are properly utilized

· Ensure compliance with local, state and federal regulations

· Adhere to all company guidelines, policies and standard practices

· Maintain security standards

· Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

· Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

· Perform all other duties as assigned

Qualifications:

· A high school graduate or equivalent preferred

· Ability to lead and manage a team

· Strong understanding of store operations and merchandising techniques preferred

· Excellent interpersonal, organizational, communication and customer service skills

· Ability and willingness to learn multiple tasks and technical requirements of the job

· Ability to use technical information to solve problems

· Must meet minimum age requirements to perform specific job functions

· Must be able to meet the physical requirements of the position, with or without reasonable accommodations

· Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

· Ability to use computers and other communication systems required to perform job functions

· Ability to push or pull up to 2000 pounds using a pallet jack

· Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

· Pull or push up to 75 lbs. on occasion

· Stand 100% of the time, frequently walking short distances

· Be able to handle a variety of substances associated with cleaning and packaging materials

· Perform repetitive hand and arm motions

· Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

· Meet established volume activity standards for the position

· Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Sales, Retail & Customer Support Occupations: 2 years (Preferred)

Work Location: One location