AV Installation and Service Technician-DE

Who are you?

Enjoy an ever-changing environment? We offer a dynamic work environment and are looking for an experienced Audio Technician to grow with us!

For The Record provides courts with digital court recording confidence to give judges, attorneys and parties fast, reliable access to court recordings and transcripts. Our global group of companies has served courts for almost 100 years. Today, we are trusted with over 30,000 installations, across 62 countries.

We are currently focused on global growth with our latest industry-leading technologies driving digital transformation in the justice system. We have an ongoing goal to continue to build an enviable work culture and environment that inspires our employees. Please apply today to be considered for new opportunities.

As part of our ongoing growth, we are seeking a A/V Installation and Service Technician with a customer centric focus. This role is responsible for installation and service of AV systems in the Delaware courts. You will be the point for escalated front-line customer service involving recording products throughout our Client site locations. The successful candidate will have exceptional interpersonal communication skills to liaise with court staff, judges, and associated personnel to achieve quality support of the courts technical needs.

Primary Role Accountabilities

• Maintain expert level knowledge of FTR products and services
• Audio-Visual configuration and setup including video conferencing and configuring commercial audio-visual equipment and systems i.e., digital audio (Biamp/BSS), control (Crestron/AMX), video routing & image processing
• Work effectively across cross-functional lines, in coordination with project managers and the design teams
• Provide service to installed courtrooms
• Site assessments and documentation
• Provide regular progress updates for current projects
• Continual training on hardware and software
• Firmware updates, troubleshooting, final code testing for all integrated devices.
• Test and inspect subcontractor work to ensure they are meeting company standards

Role Challenges and Special Working Conditions

• Must be able to work full time and at varied hours (some daytime hours, some evening/night hours as required by the project)
• Interstate travel will be required
• Must be able to consistently lift 50 pounds unassisted
• Must be able to pass company and court specific background checks
• Work site likely will require ability to navigate stairs, ladders, and confined spaces
• Must have a valid driver's license

Essential work experience, qualifications, and skills

• At least 4 years of progressive responsibility in Audio, AV and/or digital audio skills
• Certifications from Crestron, Biamp, InfoComm, and/ or OSHA strongly preferred
• Expert understanding of 'Installed Sound' environments and the role of equipment such as audio DSPs
• Excellent communication, analytical, diagnostic, and problem-solving skills
• Mid-level networking experience Excellent communication, analytical, diagnostic and problem-solving skills
• Capability to build strong and effective working relationships with key stakeholders, internal and external, including vendors
• Ability to maintain a positive outlook and working attitude
• Demonstrated ability to deal with sensitive and classified data

For The Record provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, For The Record complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.