Gym Manager

Job description

Benefits:

• Competitive salary
• Paid time off
• Training & development

GYM MANAGER

Foresight Fitness is looking for a Gym Manager to serve at the Fitness Zone at The Davis Community in the Porter’s Neck, NC, area. The Manager is responsible for the overall operational performance of the club, including driving profitability, member satisfaction, sales, and employee development.

Duties & Responsibilities / Operational Performance:

• Accountable for the daily operations that facilitates the best member experience possible
• Facilitate and lead financial profitability for the club with driving revenues and managing expenses
• Oversees the Front Desk Team to ensure that KPIs are met
• Works to ensure the club is meeting or exceeding the daily, monthly, and yearly membership forecast
• Works in collaboration with other department to ensure the club is meeting the member experience required to meet and exceed the daily, monthly and yearly forecast across all channels
• Come with a mindset to prepare the club for success on a daily basis to reach the goals that are set
• Creating strategies to ensure the vision (forward thinking) ie: need new front desk / group exercise instructors, always looking for new staff to fill holes but making sure to effectively manage costs

Team & People Management (Leadership):

• Maintains managerial oversight for departments (Front Desk, Group Exercise, Personal Training, and Aqua) and communicates regularly with each person.
• Understands the company’s Mission Statement, core values, and overall culture of the business, leading by example and holding all employees accountable to The spirit of the Core Values.
• Works closely with all departments to ensure cohesive operations.
• Accountable for complete staffing of all front desk / group exercise, personal training, and aqua positions in the club including the training, coaching, disciplining, completion of reviews and termination
• Manage and Schedule all front desk employees, instructors, and trainers to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets
• Effectively manage and communicate Policies and Procedures and make sure they are being uniformly enforced
• Creates a positive and healthy workplace that fosters constant and never-ending improvement
• Willing to put time into bettering themselves and grow through reading or partaking in leadership education events (virtual roundtables / pod costs / etc)
• Participates with the Senior Leadership Team to build the annual forecast

Club Management:

• Able to effectively and timely return text messages / phone calls with managers and staff as needed
• Educates and enforces club policies and procedures and ensures consistency
• Understands the systems that are in place and the dependencies and inter-dependencies of these systems
• Responds quickly to member issues and complaints in a timely and courteous fashion; able to take on the hard issues and deal with them
• Maintains quality service by establishing and maintaining relationships with the customers to ensure their experience

Key Qualifications:

• Always carry and conduct themselves professionally
• Related Health Club experience in a leadership role
• Excellent verbal and written communication skills
• Strong attention to detail
• Thrives in a customer focused environment
• Is not concerned with the clock and does what it takes to get the job done. (Always the hardest working person in the building)

Education/ Experience:

• Sales
• Customer service
• Leadership
• College Education preferred
• CPR/AED certified

Position type and expected hours of work:
This is a part time to full-time position with an expectation to work between 25 and 40 hours per week, based on business needs. This position requires some nights and weekend hours. Come with an attitude to do what it takes to get the job done.

Benefits:

• Base pay
• Incentive plan
• PTO
• Complimentary membership for you (full time employees only)

Supervisory Responsibility:
This position is responsible for the leadership, scheduling, and performance - managing all management staff in their club.

Equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Job Types: Full-time, Part-time

Pay: From $18.17 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Night shift

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Wilmington, NC 28411 (Required)

Ability to Relocate:

• Wilmington, NC 28411: Relocate before starting work (Required)

Work Location: In person

Salary : $1 - $18