What are the responsibilities and job description for the Customer Service / Warranty Representative position at Forest River, Inc.?
Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.
Responsibilities
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
Responsibilities
- Provide Technical Support to our Dealer base (via phone/email).
- Provide Customer Service to both Dealer and Retail base (via phone/email).
- Provide Production Support and help with Problem Resolution.
- Develop Troubleshooting documents.
- Learn product line from frame to final.
- Provide retail customer service via phone, email, written correspondence and fax
- Provide a variety of supporting roles for the Customer Service department
- Participate in cross-training of tasks within the department
- Attention to detail and accuracy
- Intermediate computer skills, familiar with Microsoft Office programs
- Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
- Must have excellent written and verbal communication skills
- A desire to provide extraordinary customer service to the dealer/customer network
- Able to work within a group and transition between responsibilities given
- Willingness to learn many different components of a RV
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
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