Team Lead/Key Holder

Position: Brand Lead
Department: Remote-Store Operations

Reports to: General Brand Manager

Direct Reports: Yes
Location: Tanger Outlets - Fort Worth, TX 76177

With new owners and strong leadership, Forever 21 is evolving into what can only be described as a well known retail turnaround! Now owned by SPARC Simon Property Group and Authentic Brands Group and led by CEO Daniel Kulle, 2020 was a year of reconstructing the foundation of this popular fashion brand to deliver amazing products that our customers expect to be trendy, relevant and value to them.

We're implementing new strategic priorities across the company, determined to make Forever 21 a place where top technologists, creatives, and merchandizers will come to make their mark on the future of fast fashion retail with an enhanced commitment to sustainability and community engagement.

We welcome anyone to apply who has big ideas and is willing to roll up their sleeves to make those ideas a reality. There are no "ivory tower" roles at Forever 21. From the C-Suite to the Brand Associates, we're making our transformation happen together. If you’re obsessed to serve our customer, if you elevate any team you work on, and if you are passionate about fashion, we want to hear from you!

What we Expect

• Customer Obsession; you know who your customer is and working in service to them is working in service to our end consumer.
• Commitment to Top Talent; you are passionate about working with the best possible people. You know how to attract them, develop them, and teach others to do the same.
• Retail is Detail; the details tell the real story! You are obsessed with quality product, quality experience, quality regardless of the segment of the company that your role occupies. Even if you find some details challenging, you know who to ask for backup because what is most important is that your customer has the most excellent experience possible.
• Entrepreneurial Spirit; your work is not just your job, it’s your passion. You have and act on ideas about how to make your role, your department, and the company a better place. You know why you want to be part of building Forever 21’s future, are a highly collaborative and resourceful individual who can function at a high level, and are committed to collaborating every day.

Job Purpose:

The Lead position will support the success of all operational and visual functions in the store. This includes all aspects of the customer service experience, cash handling, operations compliance, as well as styling, processing and placing merchandise to create an aesthetically pleasing store according to company guidelines. The Lead will drive sales, productivity, and operational excellence by promoting our products, programs and producing the highest quality shopping experience for our customers.

Knowledge, Skills, and Qualifications:

• Must be skilled in coaching and training, sales generation and customer service
• Must have superior communication, organizational and time management skills
• Must be able to develop and train others, including delegating tasks and following-up
• Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as

well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaningchemicals Must be available to work a flexible schedule (open availability) to meet the needs of the business, including a minimum of 2 closing shifts per week. Must be at least 18 years old with a high school diploma or equivalent. College degree and/or relevant retail work*Must have at least 1 year of retail experience.Prior supervisory or management experience (Preferred)Deliverables:

• Consistently creates a welcoming environment and experience for the customer by always maintaining a customer first mentality
• Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service
• Adaptable to a fast-paced environment and capable of managing multiple priorities at once
• Acts as a role model to Brand Ambassadors in areas of customer service, driving sales, cash management, inventory and follow-up with customers
• Acts as a mentor to the Brand Ambassadors by following the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking)
• Educates and provides feedback to Brand Ambassadors on increasing sales through service standards, product knowledge, store presentation, and replenishment
• Trains, coaches, and directs Brand Ambassadors on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed
• Evaluates customer surveys to assist with the execution of any action plan to enhance the customer’s in-store experience.
• Responsible for facilitating new hire onboarding and training courses for various skill levels
• Arranges and executes suitable and effective training solutions for employees based on performance
• Supports daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero

selling reports, loss prevention, and service Ensures floor is replenished per company guidelines which includes following up with staff to ensure accuracy
*

• Ensures service, merchandising, and operational standards are met through company-defined practices and processes
• Partners with the leadership team to make product placement adjustments based on selling, inventory ownership, and

merchandising reports Leads the overall store earnings by driving top line sales while managing controllable contribution. Spends at least 60% of the shift performing Leader On Duty tasks

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Fort Worth, TX 76177: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location