Store Manager

Overview

The Store Manager will be the Customer Experience Leader providing leadership and direction to the entire store team, exuding excitement and professional presence. You will oversee all aspects of store performance through customer experience, customer satisfaction, sales management, operational and personnel functions, as well as store visual aesthetics and environment. As a Store Manager you must be the role model for the company demonstrating the customer first mentality and culture.

Responsibilities

• Provides a quick response to customer inquiries and questions in an appropriate and efficient manner.
• Serves as the Customer Experience Leader by analyzing customer service data in order to plan and strategize appropriately.
• Leads and manages the store to drive selling, customer experiences and profitability.
• Trains and develops teams through the Company’s Customer FIRST training model.
• Fosters the development of management and brand ambassadors to ensure they are executing the company’s values and customer first mentality.
• Creates a culture that reflects a positive and rewarding experience with the company for both the customers and employees.
• Oversees and maximizes store volume and profit in accordance with store/company goals through excellent staffing, superb customer experience, and attention to detail in a fast-paced environment.
• Monitors results by creating short-term and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers.
• Leads talent selection, training, coaching, engagement, retention, and recognition initiatives for all store employees.
• Defines personal leadership development by utilizing company tools and programs, while also actively seeking feedback from the team members, peers, and leaders.
• Oversees daily operations.
• Utilizes strong decision-making skills and discretion to establish business objectives and strategies.
• Ensures service, merchandising, operational standards and Company credit initiative are met through company-defined practices and processes.
• Addresses performance by initiating and administering action plans for all store employees.
• Plans and promotes the daily schedule of employees and the business which can include Kronos, staff schedules and payroll budgeting.
• Spends at least 60% of the shift performing Leader on Duty tasks.
• Partners and works closely with the District Manager and support departments.
• Sets the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $41,300 - $52,300