What are the responsibilities and job description for the Assistant to the Customer Service Manager position at Forino?
Forino is looking to add an assistant to the customer service manager to our team. Our company is fast-moving, constantly evolving, and fosters a team-oriented environment. This person should possess incredible attention to detail, a positive attitude, and strong organizational skills. A great personality and impeccable work ethic are a must. Specific tasks/requirements include:
Responsibilities:
- Perform a broad range of maintenance repairs/tasks in newly built homes including homeowner orientation and walk-through meetings
- Troubleshoot appliance problems with homeowners and repair when possible
- Document punch lists from homeowners and resolve checklist items quickly and professionally
- Adjust kitchen cabinets and trim, or hardware as needed, change hands of appliances, using carpenter’s hand and power tools
- Be comfortable entering homes that are occupied while being courteous and a good ambassador of the company
- Ensure OSHA, safety, and environmental regulation compliance
- Other duties as assigned such as but are not limited to supporting carpenters and project managers when workloads require it
Requirements
- General education — High school diploma, GED or equivalent
- Basic knowledge of carpentry skills, plumbing, electrical systems, and HVAC
- Customer service experience a plus
- Valid driver’s license
- Strong communication skills are a must
- Works exceptionally well with others at all levels of the company to achieve team goals
Since the inception of The Forino Co., L.P. in 1975, our clients have come to know the Forino Company as a High Value, Residential Builder throughout Berks and Southeastern Pennsylvania in addition to Jasper and Beaufort Counties near Hilton Head Island, South Carolina. Forino is proud of the accomplishment of exceeding $1.2 Billion in gross sales throughout its history, primarily from the 7,120 homes built since we put the first shovel in the ground over 40 years ago. Our core philosophy has always been to maintain integrity, ingenuity, collaboration, and responsiveness. Forino has evolved from being just a Residential Home Builder into a Full-Service Construction and Property Management Firm that can provide many construction, project management, and engineering services for large-scale new construction projects.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: One location