What are the responsibilities and job description for the Customer service agent position at Formlabs Inc.?
Department : Global Services
Location : Somerville, MAUser satisfaction lies at the heart of Formlabs success. The capabilities of our technology are growing rapidly, and so are the needs of our team.
Were looking for : Our incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live trainings.
If youre looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a Customer Service Agent.
- Flexible vacation
- Premium coverage for medical, dental, and vision plans
- Paid parental leave
- Commuter benefits
- Unlimited 3D prints
Customer Service Agent
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
- Expert teachers to help our customers learn the ropes of 3D printing
- Problem solvers to figure out what went wrong and how to fix it
- Empathetic communicators to keep our users trust
The Job :
- Support users in learning the ins and outs of 3D printing
- Act as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels
- Keep customers ridiculously happy
- Print in 3D to your hearts content
You :
- Love to make your customers day by not only answering their questions, but also anticipating those to come
- Can communicate with grace without being face to face with users
- Easily make friends with new technology
- Have a knack for problem solving and getting to the bottom of things
- Excited about learning and always want to know more
- Get bonus points if you are bilingual in Spanish or French!
Our Perks :
Even if you don't check every box, but see yourself contributing, please apply. *Help us build an inclusive community that will change the face of 3D printing.*
To all recruitment agencies : Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location.
Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.
Last updated : 2024-05-15
