Guest Ambassador-TEMP

We are looking to hire a TEMP Workplace Ambassador that is responsible for delivering client experience every day through face to face engagement, proactive communication, and exceptional customer service.

Ambassadors aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client’s employees and their guests.

The Guest Ambassador will be part of the Workplace Services team and is the go-to-person for all workplace operations / facilities matters. The role of the Ambassador will increase the level of partnership between our client and the vendors.

This role will also perform Reception / Guest Services responsibilities including best-in-class reception & concierge experiences for employees, business clients, community members and interview candidates. Be at the heart of our reputation for extraordinary guest services!

Key Responsibilities
Site Management

• Manage all customer inquiries and issues tactfully and confidently
• Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately
• Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
• Ensure office equipment is in good working condition. Otherwise, rectify immediately
• Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
• Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations
• Consolidate all customer issues and generate monthly report

Customer Service & Communications

• Start the day with greeting customers, using customer name
• Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site
• To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate
• Share communications collaterals with the JLL team
• Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered. Urgent issues / emails to be prioritized first

Administrative Duties

• Perform / stock pantry and supplies as needed
• Administer workplace policies (clean desk, appropriate use of space, etc.)
• Additional duties as assigned by Workplace / Facility Manager

Reception / Guest Services

• Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day!
• Create memorable experiences with a warm, welcoming personality
• Take initiative to proactively address guest needs and answer questions
• Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive
• Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs
• Track all visitors, including vendors, visiting employees and guests
• Manage parking and vehicle logs and records
• Coordinate security access cards for employees and vendors
• Welcome event guests and assist with printing visitor badges
• Assist with tracking employee on-boarding/off-boarding processes
• Manage incoming and outgoing courier and other packages or mail as required
• Support the annual management plan by accomplishing key performance indicators

Qualifications:

• Bachelor’s degree or equivalent
• 3 – 5 years prior experience in hospitality, tourism, events operations property management, or related profession
• Confident, friendly & engaging
• Customer focused mentality with a passion for hospitality
• Excellent verbal and written communication skills, ability to communicate professionally at all levels
• Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy
• Meticulous with strong organizational and time management skills
• Strong interpersonal skills and highly collaborative
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)
• Minimal Physical Activity: Ability to perform minimal physical activity such as carrying small packages

You must be fully vaccinated

Job Type: Temporary

Pay: $23.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you willing to work as a Temp?

Shift availability:

• Day Shift (Preferred)

Work Location: One location