What are the responsibilities and job description for the Collections Clerk position at Forsta?
Company Description
Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patience experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!
Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retails, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.
- Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
- Exciting challenges in an international environment
- Competitive salary and regular performance reviews
- Flexible location and working environment – possibility to work from home
- Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
- and many more…
Job Description
Forsta seeks a highly motivated individual that works well in a team environment, yet is able to work autonomously, solve problems, and take initiative. We are seeking qualified individuals who can take ownership and have an insatiable desire to learn. This position offers an excellent opportunity for qualified employees to grow with the company.
JOB DUTIES:
- Responsible for initiating calls/emails to delinquent customers to collect payments and settle accounts
- Resolves payment discrepancies in a timely manner
- Respond to emails within a given timeframe
- Meet weekly collection targets
- Accurately update customer information
Qualifications
- Bachelor’s degree or relevant work experience required
- Tech savvy
- Intermediate Excel skills
- Professional demeanor, excellent written, and oral communication skills
- Demonstrated track record of success in outstanding customer service
- Capable of developing/maintaining long-term business partnerships with clients
- Must be able to multi-task and effectively manage all assigned issues
- “Can do” attitude
- Detail oriented is a must
- Must be eligible to work in the United States
Additional Information
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Competitive salary and benefits. Global, cross-functional experience at a growing healthcare and technology company. The flexibility of WFH. And the chance to work with very smart and fun people!
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