What are the responsibilities and job description for the Sales Representative position at Fortis Autogroup?
About us
Fortis Auto Group is the central place that offers pre-owned vehicles of your choice, for local and out-of-state customers, who choose to fly in and fly out driving their dream car home.
No matter what your budget or your needs, we are very resourceful and innovative to find the right vehicle you always dreamed of driving. Our very competitive pricing and affordable loan plans will help you find a way to own what you want to buy.
If you are out of state, we can show you how much fun it could be to fly into Vegas, be greeted by our customer service rep, test your choice of car, while enjoying the scenery, and then experience the happiness of driving home a car that looks and feels like new.
If you want to know how it works, just contact us today with your auto shopping questions and we'll be sure to get you the information you need to buy with confidence at Fortis Auto Group, in Las Vegas, Nevada.
Be sure to visit our virtual showroom of inventory available for purchase. There you will see detailed information about each vehicle, a picture gallery, as well as convenient ways to contact us for more information about that vehicle. We are located at 1430 S Main St. and are available by phone at 702-399-4527. You can also get driving directions and hours of service from our user-friendly website.
Responsibilities:
- Analyze the customer's current situation and find a vehicle to enhance it.
- Approaches, greets and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
- Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Explains fully product performance, application, and benefits to prospects.
- Describes all optional equipment available for customer purchase.
- Demo and test drive with all qualified prospects.
- Follows dealership procedure to obtain proper identification from customer prior to test drive.
- Utilizes dealership sales control and follow-up system.
- Exhibits a high level of commitment to customer satisfaction.
- Knows and understands the federal, state, and local laws which govern retail automobile sales.
- Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
- Knows and understands equity and values, and is able to explain depreciation to the customer.
- Ensures that the sales manager has an opportunity to meet each customer.
- Turns 100 percent of closed deals to the finance manager, along with properly completed paperwork (insurance information, trade title, etc.).
- Writes complete sales orders and processes paperwork in accordance with established dealership policies.
- Prepares sold vehicles for customer delivery prior to customer arrival.
- Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
- Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Follows up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.
- Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintains a prospect development system.
- Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
- Attends sales meetings.
- Maintains professional appearance.
Language Skills:
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematics Skills:
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Qualifications:
- VALID DRIVERS LICENSE.
- Previous experience in sales, customer service, or other related fields
- Familiarity with CRM platforms
- Ability to build rapport with clients
- Strong negotiation skills
- Deadline and detail-oriented
Job Type: Full-time
Pay: $20,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- Day shift
Supplemental Pay:
- Bonus pay
- Commission pay
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Sales: 1 year (Preferred)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: One location