Collections Supervisor

The Gordian Finance team is a group of dynamic, results-driven, and passionate individuals focused on providing world class financial support to Gordian and our parent company Fortive.  We believe in leveraging standard work while championing continuous process improvement to be the most efficient and effective at our individual and team responsibilities.  We train and develop our teams to be successful in their roles and prepared for new opportunities as they become available.  If this sounds like a team you want to be on, we have an opportunity for you to join us:

Collections Supervisor

The Collections Supervisor reports directly to the Accounts Receivable Manager and will oversee all aspects of credit and collections for the Gordian procurement, facility planning and 4Clicks divisions.  This position is responsible for ensuring the processing and verification of applications for credit and the collections of payment on overdue accounts.  The Credit/Collections Supervisor will work closely with the Corporate Council, Controller and AR Manager to review credit issues and potential bad debt issues and suggest payment or write off options for approval.  Ensures the collections team follow all work standards, laws, and regulations to collect payments in a timely manner.

Responsibilities:

1. Supervise a team of 4 Collection Specialists.  Train and manage their day-to-day work.  Assist in establishing their short-term and long-term goals.  Responsible for bi-annual performance review of team members and approving time and PTO.
2. Gain understanding of customer contracts with regards to invoicing and payment terms.
3. Assist with managing cash flow by establishing relationship with customers’ Accounts Payable departments to understand payment processes, payment portals and invoicing requirements. Conduct monthly meetings with customers and Operations to review past due accounts.
4. Lead team in contacting customers to resolve open balances on the 45+ receivables.  Track all conversations, written and verbal, and maintain collection’s records in ERP system.  Respond to inquiries from customers and follow up on communication to expedite payment within 3 days of receipt.
5. Research discrepancies understanding customer account history and best practices.  Work with team and Corporate Council in establishing payment schedules for customers requesting payment plans to resolve past due balances.
6. Lead monthly bad debt meeting.  Produce critical list reports for management and corporate council review and possible submission to a collection’s agency or further legal action.
7. Ensure complete and accurate interest calculations for delinquent customers.
8. Forecast monthly cash receipts.

Qualifications:

BS Degree in Accounting preferred or 3+ years of experience managing a group of 3-5 people or more.  Requires 5+ year of related collections experience, ideally in a fast-paced, growing corporate environment and experience working with various financial systems.

1. Strong leadership capabilities, personal integrity, and business ethics along with ability to delegate and develop subordinates and execute decisions in a timely manner. 
2. Strong team-building skills and the proven ability to work with a diverse group of people. 
3. Self-motivated with proven track record of taking initiative to drive process improvement and performance.  Ability to function well in multiple reporting/supporting relationships. 
4. Willingly demonstrates a hands-on approach – able to get into the details and help complete daily processes, if needed. 
5. Very familiar and comfortable working in a fully integrated environment and proven ability to guide accounting and management practices to use the system tools fully and effectively we have available.
6. Very strong experience with Excel and Proficiency in MS Office including Word, and Outlook.  Excellent verbal and written communication skills.