Operations Supervisor

Position: Operations Manager

Job Description:

The Operations Manager is a critical leader at the market level. The Operations Manager will be responsible for overseeing the day to day operations at his/her location(s) with an emphasis on process’s, audits, training and compliance. The Operations Manager will be required to fully understand all aspects of his/her location(s), build positive relationships with the client, increase performance and increase the efficiencies of the operations. Relationship building with client, recruiting, and gaining 100% of client business in each location by exceeding expectations are our utmost priorities.

Core Responsibilities & Duties:

• Manager in training to become Location Manager or QC Manager
• Work with management to create and refine SOP’s for all aspects of operations
• Ensure all company policies and SOP’s are adhered to
• Maintain 100% inventory accuracy for all products and accessories
• Ensure daily and weekly audits are completed properly (cycle counts, cancel report, MARS audits)
• Focus on Independent Contractor Partnerships (Onboarding, Training, Profitability & Compliance)
• Hold Service Provider meetings as needed to review claims, settlements, compliance, etc.
• Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics
• Manage claims and their processes (Product damage, property damage and inventory variance)
• Store visits as needed in order to exceed client expectations and build/maintain relationships
• Hold Weekly Operations Meetings with management team to discuss improvement plans
• Address and report any safety concerns
• Provide Weekly and daily updates on your location’s performance. Recaps should include:
  • Improvement plans, loadout, claims and ride behind recaps
  • Scorecard and KPI
  • Lane audits and cycle counts
• Must be willing to cover any shift and any responsibilities as needed
• Provide operational support to assigned locations when needed

Requirements:

• Bachelor's degree or equivalent work experience
• Self-motivated and maintains a high level of energy
• Proficient computer skills – Microsoft Office, WMS, Descartes
• Organizational and prioritization skills
• Strong verbal and personal communication skills
• Ability to pass forklift and hazardous certifications yearly
• Ability to read and understand industry documents; container load plans, bill of lading, bonded documents
• Must be willing to relocate with advancement

Forward Air is an Equal Opportunity employer.

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